Lance, service mgr. went above and beyond in calling GMC re: my failed out of warranty oil pump on my 2014 Sierra being as how the truck only has 43,800 miles on it. I was pretty upset as I’ve never heard of an oil pump going out on a vehicle with so few miles. Plus it’s had 11 factory recalls. Lance called me after talking to the factory re: the oil pump replacement. Due to his extra effort and the factory’s extra measure of consideration my repair charge was reduced by 2/3’s. That savings allowed me to proceed and get the 45,000 mile service performed during the same visit. I am grateful to Lance for his going the extra mile and to GMC for their consideration in the matter.