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654 Reviews Found
Confirmed Service Customer
Really tired of bringing this truck in to have it repaired.
Shane F.
LAFAYETTE
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Service Customer
Very pleased with quick appointment schedule, & speed of service.
Raymond P.
NEW ORLEANS
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Once again I brought my vehicle in for servicing because the engine light was blinking on and off. The service consultant stated that the injectors needed changing they werenāt responding the way that t was supposed to and he changed 2 the first time, well left the Friday and the Saturday afterwards the light came back on and I did a survey the Monday afterward and the service consultant Vince call and ask me to bring it back in the Friday afterwards so I did and the changed another injector and he stated in the paperwork after the service was completed that I need to put a fuel injection cleaner to clean the injector out because I would be back for the same situation with the injectors if not doing the fuel injection cleaner, but little that he knows if it was the injector then the problem still exists and if that was the case the engine light would not have come back on the very next day, so either he thinks Iām stupid or maybe he figures Iām incompetent but itās either and he know that itās the engine lifters that is the problem and only 8 were change instead of changing all 16 of them, so what Iām going to do call GM Service Affairs and let them do an investigation upon this problem which Iāve been having since over a year and let them decide on what is best and let them bring an engineer here to look at the problem because I promise you 2things Iām not spending another dollar on this and Iāll let it completely break and let someone else deal with the problem that has occurred for over a year when they know the problem is the lifters. Iām so disappointed in a 70000.00 truck that GM doesnāt want to fix but they want the consumer to buy. Iāll let everyone know how pitiful they are and Iāll let Easy Care know also to look into this before they spend another dime on the same situation whereas the problem is them.
Learon H.
OPELOUSAS
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Sales Customer
It was great! They went above and beyond to make sure I was pleased with my purchase! Courtesy is the best!!!
Chrispus B.
ABBEVILLE
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Very friendly. Had regular maintenance done and was out quickly.
Debby Z.
Lafayette
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hello, thank you for sharing your positive experience! We look forward to your next visit! Take care!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
I was in a tough spot. We were on vacation from the Atlanta area, passing through Lafayette when the engine blew in my 2014 Sierra. I limped my truck to Courtesy GMC less than 2 miles from where my engine acted up. I pulled into the service shop without calling ahead. A service representative named Drake came up to me, listened to my situation and said that he would immediately get my truck into diagnosis. About an hour later, I got a call from Drake saying that I had a sruck lifter and possibly a bad cam shift. It was going to take at least 12 days and would cost between $3,600-$7,500. I was stuck wondering how I was going to get my truck fixed, get back to Atlanta with my wife and dog and how I was going to get back to Lafayette to get my truck once it was repaired. In asked Drake if there was any good salesman that he trusted that would not try to take me for a ride in my tough situation. That salesman was Waldo. Waldo worked hard for a day and a half with me to get me set up with a great price and into a brand new truck. He worked with the managers to maximize my trade in value on my truck with a broken engine. I never thought that I would be buying a new truck while on vacation but it make the most sense in my situation.
Jeston F.
MARIETTA
Business Response
We appreciate your positive review about your recent experience with us! Until the next time we meet, take care!
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Confirmed Sales Customer
The salesman was attentive to our concerns and needs and tried to answer any and all questions we had.
Clarence L.
VILLE PLATTE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Courtesy Buick GMC and we hope to see you again.
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Confirmed Service Customer
Simple oil change and tire rotation. No drama.
Paul M.
LAFAYETTE
Business Response
Hi there, we are very happy to have provided you with such a positive experience!
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Business Response
We're glad everything was completed quickly and to your satisfaction!
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Confirmed Sales Customer
Everyone was great and the process was so smooth.
James B.
LAFAYETTE
Business Response
Thank you for choosing Courtesy Buick GMC as your first choice for all your automotive needs! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
Brad was real helpful and worked hard to get the job done
Willie S.
CHURCH POINT
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Very happy with Courtesy Service Department. I was able to get my vehicle in for service (Oil Change and Tire Rotation) withinn the timeline I requested. The Service Advisor was extremely friendly, helpful and knowledgeable. The coffee was good also.
Gary B.
KAPLAN
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Repairs done in a timely manner, service dept. did good job .
Bradford D.
LAFAYETTE
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
I took my truck to the shop with noises that I wasnāt able to diagnose. They figured it out and fixed it.Great service and on time,as it should be. Thanks, Courtesy
Grant T.
LAFAYETTE
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care!
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Confirmed Service Customer
Service wasnāt correct for what they stated the problem was. Now Iām going to have to call GM Consumer affairs to state a claim on the same thing Iāve been going thru for the last 8-9months with a 70000.00 vehicle.
Learon H.
OPELOUSAS
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
good experience except did not put air is left rear tire. All others were at 35psi, but left rear was 28psi.
Richard P.
GUEYDAN
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
Was this review helpful?
Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.