Confirmed Service Customer
The service department gave me an appointment at a certain time with two specific jobs to be done. One required a specific technician. Instead of prioritising that work, the department had the other regular maintenance done and then put my vehicle in line for the specific technician. When I spoke to the service manager, I was even more displeased. He only spoke in rote memorised lines. When he started to repeat himself for the third time, I told him I thought I was speaking to the government. This was not a compliment. Then I was told that I needed two new tires. I approved that. Then I was told that the dealership only had one tire and I would need to come back the next day. As the day wore on, when the technician finally addressed the technical issue, I was told that it should be covered by the extended warranty but the warranty company was questioning it. I told the service manager that I had purchased my car at that Courtesy location and ALL service and maintenance had been performed there. In addition I had purchased the extended warranty there. Therefore, it was his responsibility to serve as my advocate with the warranty company. It was finally approved. After spending most of my day there, I went to pay my invoice and was told that I needed to pay for my tires then!!!!!!! When they were NOT installed on my car. The excuse was that other customers had stiffed the dealership. That is not my responsibility. Then I had to return the next day for my tires. I have been a customer for 5 years. People used to be happy there and customers were treated with "courtesy." No more. The other customers in the waiting area both days were very unhappy. Everyone was saying this isn't the way things used to be., My specific service rep is new. She is not the problem. She is doing what management is instructing her to do. The entire system and protocol needs to be re-evaluated. And the service manager is not helping.
Claudia M.
LAFAYETTE,
LA
Business Response
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Drake was really nice and made me feel comfortable with the service.
Confirmed Service Customer
Everyone was super nice and super helpful and super kind. My experience was out of this world.
Confirmed Service Customer
It is always a pleasure there. The people are friendly and keep me informed about what is going on with my vehicle.