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648 Reviews Found
Confirmed Service Customer
Very happy with Courtesy Service Department. I was able to get my vehicle in for service (Oil Change and Tire Rotation) withinn the timeline I requested. The Service Advisor was extremely friendly, helpful and knowledgeable. The coffee was good also.
Gary B.
KAPLAN
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Repairs done in a timely manner, service dept. did good job .
Bradford D.
LAFAYETTE
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
I took my truck to the shop with noises that I wasnāt able to diagnose. They figured it out and fixed it.Great service and on time,as it should be. Thanks, Courtesy
Grant T.
LAFAYETTE
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care!
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Confirmed Service Customer
Service wasnāt correct for what they stated the problem was. Now Iām going to have to call GM Consumer affairs to state a claim on the same thing Iāve been going thru for the last 8-9months with a 70000.00 vehicle.
Learon H.
OPELOUSAS
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
good experience except did not put air is left rear tire. All others were at 35psi, but left rear was 28psi.
Richard P.
GUEYDAN
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
As always, Courtesy GMC is a dealership that goes above and beyond when it comes to service. From the knowledgeable Service Advisors to the talented technicians to even the checkout folks, this group is by far a pleasure to deal with. If you don't use Courtesy GMC, then you are missing out!
James B.
LAFAYETTE
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We hope to be of service to you again in the future. Best wishes, Courtesy Buick GMC
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Business Response
Hello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
I brought my truck in for service in October, 2023 with a āService stabilitrac and service trailer brake system ā. My truck was in the shop for about three weeks before I had any response from the service department. When I contacted the service department, I was told my truck was driveable and the parts were on order for the repair. I would contact the service department weekly for any updates on the parts needed for the repair and the parts would be still on back order and the service department was waiting on an update for the parts. After six months of waiting, I was asked to come settle up my bill for the repair that was completed on the passenger front seat. I was also told that the parts needed for the stabilitrac and trailer brake system were no longer available and was not offered any further assistance as how or where I could get at least the trailer brakes repaired so I could safely tow my rv. My experience with the service department was not a good experience.
Rowlana D.
YOUNGSVILLE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response!
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Confirmed Service Customer
Fast service and Drake was very professional and kept me updated on all progress
Henry B.
KAPLAN
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hello, we're glad to hear you enjoyed your visit. Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
Appointment started with a welcome from Kerri. The service was completed quickly and the Service Tech. has my car programed to settings I never knew existed. Heated seats are wonderful. GREAT jobš
Vickie J.
DUSON
Business Response
Hi there, thank you for taking the time to leave a review for us at Courtesy Buick GMC. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
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Confirmed Sales Customer
Gary is the best salesman in the business. Promote him.
Seth B.
LAFAYETTE
Business Response
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Drake was really nice and made me feel comfortable with the service.
Michel W.
LAFAYETTE
Business Response
Hello, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Brandon Lejeune was very helpful & explained everything about Vehicle very well and also the F & I Rep. explained everything about the Warranty very well.
Randolph C.
JENA
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Courtesy Buick GMC!
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Courtesy Buick GMC! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi, thank you so much for your high rating. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!