Ms. Crawford, CONGRATULATIONS on the purchase of your new SUV! We are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the High Star Rating! We sincerely value your business and look forward to your first service visit. Enjoy your new Buick Encore, and welcome to the "Courtesy Family!"