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642 Reviews Found
Confirmed Sales Customer
I expected to purchase a new truck, but the one they conned me into buying has 1144 miles on it, sold as new. The ad for the truck showed 3 miles on odometer. This is a used truck with a cracked windshield. Now I have to take another day off to go to Get it replaced. This is a 110 mile round trip and at least a half day of my time. This purchase was my worst vehicle buying experience ever. I should had been compensated for the 1144 miles and my time to repair windshield. NEVER AGAIN!
Robert R.
MAMOU
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
After 3 1/2 hours of waiting I questioned them and said I needed to go. I went in for an oil change / tire rotation and to change tire pressure monitor as well as a recall for my airbag. (All by appointment). When I questioned them they said oh yes it is done I said even the recall because an hour earlier they had said that was the last thing to do. Then they said oh no we only diagnosed the recall we need to order the parts. So I said well get my car so I can go. Well.. they could not find my car !! After two people then walked looking I said wait look at my Buick app it shows where it is parked. Then I also had to use my app to sound the alarm for them to find it !!!and was told it would take 3-4 weeks for the part to come in for the recall
Melissa K.
ARNAUDVILLE
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
I am very upset about my experience with bringing my Yukon to have a repair. On 032124 l arrived with my Yukon being towed by Gary's Towing. Excellent service from the towing company. Got their at Courtesy Gmc on Thursday 032124 enter the service department spoke to Brandon Angelle told him l had my Yukon here to have service.l asked him when l would be able to have my truck looked at. Hw words was that their was other cars ahead of me and it might be Friday or Monday. Seems like Brandon was not having a good day. I told Mr. Angelle to call me when he would know the problem with the truck because it didn't won't to start. I had recently bought my truck on 022624 for a oil change and Victor him me. Victor told me that they couldn't relearning my tips without my keypad. I gave him the keypad. He tried and wasn't able. He called a black mechanic, he couldn't with keypad, and then Victor asked someone else to help and did left to go in service area. Victor came back and told me that everything should be okay after l drive my truck for 15 minutes the sensor should pmbe program. I told him thanks and left. I really don't think this service on sensor was done. But getting back to Mr. Brandon Angelle he call me Friday morning at 9.03 am to let me know the cost of service job. I told Mr Angelle about my hood latch was broken when l go my oil change by whomever change my oil on 022624 because l only have my truck service by courtesy gmc. He told me he was going to talked to the mechanic and l asked him what was the cost for the starter service .My Angelle told me 980.00. I told him to fix my Yukon. Mr. Angelle called me to let me know that management would take care of hood latch. He called me back at 12.14 to let me know my truck was ready. I arrive at Courtesy Gmc at 345pm and l did go to service desk and Mr Angelle was their. I asked if my truck was wash he stated the car wash machine was broken. I then realized l had a coupon that l get from Courtesy Gmc for discount. I told Mr Angelle l have a coupon in my truck. Seems like Mr. Angelle got mad and with a different tone in his voice stated he couldn't give me a discount without coupon. I asked him when my truck would be brought up by service area l would get the coupon out my truck. I got the coupon and told him the discount would be 50.00. He told me he knew with that ugly tone in voice. I bought that truck in 2005 and never experienced such unprofessional manner from someone in service. He didn't thank me for giving youll business. I could have taken my truck some where else but me being the person l am and dedicated to Courtesy Gmc l choose youll. He really need some more training in customer service. The young lady at the service desk that took my credit card did tell me he needed the coupon before he wrote up the ticket. I told her like l told Mr Angelle it was in the truck. I really didn't like the way l was talked too.
Gloria L.
LAFAYETTE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Hi, we really appreciate your positive review! We can't wait to see you again, have a great day.
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Courtesy Buick GMC!
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Confirmed Service Customer
The employees were very nice and it didnāt take long for them to service my vehicle.
Cheryl C.
IOTA
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Courtesy Buick GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you again for leaving us this response!
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Confirmed Sales Customer
It took 2 days to do the deal because of my finances and they were so patient.
Tony T.
YOUNGSVILLE
Business Response
Hi, we are so pleased you enjoyed your visit to Courtesy Buick GMC! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
I arrived at the dealership and noticed a sign indicating an appointment is needed for service. I was not aware of this policy. Fortunately, the service representative found time for me to have my oil changed. Glad for the courtesy worker as I had taken off of week early to get my oil changed
Lawrence S.
LAFAYETTE
Business Response
Wow, we're glad you had such a wonderful experience with us! We appreciate you taking the time to leave us this review. We hope that you have a great day! We look forward to your next visit! Take care!
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Confirmed Service Customer
Made appointment, got reminders, easy drop off and my technician Drake was most pleasant and kept me updated on the progress of vehicle.
Theo B.
LAFAYETTE
Business Response
Wow, we're glad you had such a wonderful experience with us! Until the next time we meet, take care!
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Business Response
Hi there, your satisfaction is our top priority. We can't wait to see you again, have a great day.
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We look forward to your next visit! Take care!
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Business Response
Hello, we really appreciate your feedback! We can't wait to see you again, have a great day.
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Confirmed Service Customer
I was informed that I had rewards points that I could use towards my service that I was having done. My appointment was on a Saturday morning & my service was quick. Only downside is that my car couldnāt get a wash because it was down.
Leonard D.
LAFAYETTE
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We look forward to your next visit! Take care!
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Business Response
Hi, thank you so much for the positive review! We're looking forward to your next visit with us!
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Confirmed Service Customer
set up the appointment with vic mouillet, it was very easy and vic was very accommodating. he gave me an estimate for the amount of the job, and how long it would take. he was able to work with my schedule and make the appointment happen. the appointment went just the way vic said it would, and everything was fixed properly. it was a great service visit! marty
Martin D.
LAFAYETTE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Courtesy Buick GMC! All Star Customer Care reviews@allstarautomotive.com
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Business Response
Hello, thank you for your kind words and this wonderful review! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
When technician changed burnt bake light, several paint knicks were noticed next to the brake light housing. No one advised me of this issue or applied touch up paint to correct.
Kerney S.
YOUNGSVILLE
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Was this review helpful?
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hello, thank you for sharing your positive experience! Thank you again for leaving us this response!