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645 Reviews Found
Business Response
Hello, we set high expectations for ourselves so itās gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Service Customer
Took 1hr20min for an oil change that was scheduled.
Slade C.
KAPLAN
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please donāt hesitate to call us if youād like to discuss anything in greater detail.
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Confirmed Service Customer
Victor is amazing and really gets customer service.
Eric G.
LAFAYETTE
Business Response
Wow! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response! Have a nice day!
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Confirmed Service Customer
Service guys were nice and professional, BUT Back order on parts, no idea when they might be available.
Bradford D.
LAFAYETTE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
My experience was good š I was notified about my engine air filter needing replacement. It was taken care of! Overall I left there with peace of mind!!!
Jason D.
LAFAYETTE
Business Response
Hi, thank you so much for your high rating. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Hi, we are so happy to read such a great review about Courtesy Buick GMC! Thank you, and have a fantastic day!
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Confirmed Service Customer
Great experience with Vick and Lance! They took care of my issues and really went out of the way to help.
David B.
Lafayette
Business Response
We're glad everything was completed quickly and to your satisfaction! If you're ever in need of more help, please let us know!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Really no problems, called and got an acceptable appointment. Delivered car and got a call it was ready about 1-1/2 hr earlier than was expected. Picked up car, drove it around and next day got in it and had a service light - tire monitoring systems light. The left front tire was not showing any air pressure. Called and got another appointment, took in and in less than 15 mins the service department rectified the problem. (they forget to reset the tire monitoring system after rotating the tires. So the only problem was we had to take more time to get our car serviced correctly.
Ronald U.
LAFAYETTE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please donāt hesitate to call us if youād like to discuss anything in greater detail.
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Confirmed Service Customer
Very slow on check in. Vehicle was finished service timely
William C.
LAFAYETTE
Business Response
Wow, it's experiences like yours that really keep us motivated! Thank you again for leaving us this response!
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Confirmed Service Customer
Was taken right on time, service advisor updated me on a regular basis
Ronald D.
LAFAYETTE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Courtesy Buick GMC
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Confirmed Service Customer
I've always had a good experience with the service department at Courtesy.
Donna T.
YOUNGSVILLE
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for the great review!
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Confirmed Service Customer
My truck was in and out of the service department quickly.
Mark P.
LAFAYETTE
Business Response
Hi, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Bradley and Ian were fantastic. Glad I chose Courtesy GMC.
Matthew C.
LAFAYETTE
Business Response
Hello, we're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Scheduled service for engine noise, was told it was the belt and idle pulley and agreed to pay $500 for the service. Noise was still there so I returned to the dealership and was told it was normal and to return if it gets worse. I can hear the squeaking from 10 feet away and was charged for parts and labor which did not correct the issue.
Daniel M.
LAFAYETTE
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
We're glad to hear you found our staff friendly and professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Vic one of the service advisors was extremely nice and answered any of my questions about my vehicle quick. Got my vehicle back in less than 2 days. I recommend this dealership for any more work
Shea-Michael C.
NEW IBERIA
Business Response
Wow! Your recommendation means so much to us and we're so happy to have earned it. Reviews like this give us motivation. Thank you for leaving us this response! Have a nice day!
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Confirmed Service Customer
Air Conditioner not working for the third summer. Brought the vehicle in and finally got the air compressor replaced.
Derlena C.
BROUSSARD
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
Brought my Enclave in for a battery and was in and out in less than an hour. Drake was my service advisor and was very helpful and courteous.
Rhena L.
BROUSSARD
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!
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Confirmed Service Customer
Had a bed cover installed..The outcome was prefect..Im enjoying the new look of my pickup!!!Just what my truck needed going into spring to do some fishing with the grand kids!!!
Jonathan M.
LAFAYETTE
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Thank you, and have a fantastic day!