Confirmed Service Customer
After 3 1/2 hours of waiting I questioned them and said I needed to go. I went in for an oil change / tire rotation and to change tire pressure monitor as well as a recall for my airbag. (All by appointment). When I questioned them they said oh yes it is done I said even the recall because an hour earlier they had said that was the last thing to do. Then they said oh no we only diagnosed the recall we need to order the parts. So I said well get my car so I can go. Well.. they could not find my car !! After two people then walked looking I said wait look at my Buick app it shows where it is parked. Then I also had to use my app to sound the alarm for them to find it !!!and was told it would take 3-4 weeks for the part to come in for the recall
Melissa K.
ARNAUDVILLE,
LA
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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