Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
Cabin air filter was supposed to have been changed, once arriving home saw that the glove compartment was on the floor board. After further inspection saw there was no cabin filter and we had paid for one. I decided to check on the engine filter that we had also paid for; it had been changed but not all the screws were replaced. I had to retrieve the screw with a magnet taped to a stick. I feel that these things were overlooked…after I paid labor to have these things done. Instead of driving 60 miles, I requested the part to be mailed to me. This is the reason for low rating on service.( As a courtesy, the dealership promised the next oil change would be free….which is why we will continue going back to this dealer.)
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
It is a professional environment . The works don’t let you linger. Someone even more thank one will walk up to your vehicle almost immediately to see if you need any assistant.( Now that’s praise worthy)
Every time I have my vehicle serviced here it is never ready on time and always has to go back a second time due to things not completed correctly. I will be moving my service needs to a different location. I am strongly disappointed. My service representatives have been kind and the problem in my opinion is not them.
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Hi there, thank you for taking the time to leave a review for us at Courtesy Buick GMC. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Courtesy Buick GMC!
Hi, thank you for the high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!