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636 Reviews Found
Confirmed Sales Customer
The Financial office was too aggressive was trying to make me spend more than I wanted to!!! I walked around the lot for 45 minutes and had to call on someone to help me
Christopher B.
CARENCRO
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Ms. Kerri Stratton is always awesome. Her and Mr. Peter are the reason i am still coming to this dealership. The lady that drives the shuttle is sweet, nice, kind and a safe driver.
Reginald L.
LAFAYETTE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Courtesy Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Courtesy Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I went in for an oil change. Service was great. The service lady kept me informed.
Francella W.
LAFAYETTE
Business Response
Thank you for choosing Courtesy Buick GMC as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
We appreciate your positive review about your recent experience with us! Thank you again for choosing Courtesy Buick GMC and we hope to see you again.
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Confirmed Service Customer
Casie was wonderful. Friendly. Courteous. I walked next door for a bite to eat for lunch. Came back and barely started my new book when Casie came in to tell me I was ready to go.
Madelaine L.
BREAUX BRIDGE
Business Response
Hello, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
As always, the staff at Courtesy Buick & GMC were very helpful and courteous.
Sandra B.
LAFAYETTE
Business Response
Wow, it's experiences like yours that really keep us motivated! Hi, thanks for taking the time to leave a review.
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Confirmed Sales Customer
I recently purchased a 2025 GMC Serria Denali Ultimate. The entire process was very smooth and enjoyable. Bradley, my salesperson, was very helpful and answered all my questions. I am very satisfied with the whole experience.
Dakin D.
YOUNGSVILLE
Business Response
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please let us know!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
I had a 9:30am appointment and it wasn���t finished until 11:00am this is not acceptable. This is my second oil change and tire rotation and the first time it was less than 30 minutes
Mark P.
NEW IBERIA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
I experienced sluggish starting and contacted the dealership on Friday, August 23, 2024, around 10:30 am inquiring about an appointment. I was told to come in between two and four in the afternoon for the service department to diagnose whether it was the battery or other issue such as the starter or alternator, etc. I arrived just before three and the service department immediately took in my truck. Within a short time they determined that the battery needed to replaced, took care of it and I was out shortly after four pm.
Troy H.
SUNSET
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Wow, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Great Customer Service, overall very happy with my experience.
Abby S.
Erath
Business Response
Hi there, thank you so much for your positive comments about Courtesy Buick GMC! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hello, we're glad to hear you enjoyed your visit. Thank you again for the great review!
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Confirmed Service Customer
Had oil change and tire rotation and inspection done all good
Michael F.
KAPLAN
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Business Response
Wow, it's experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!