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545 Reviews Found
Confirmed Service Customer
This last experience is why I have usually steered away from servicing my vehicles at the dealership. The dealership had been down due to a computer issue for more than a week, however that was not an issue as I planned for the truck to spend time there. I went over all of my request with the service writer and waited for a call with the issues found. After receiving a call to pickup my truck I found that the request made were not done and asked why that was with no answer. I was assured that the manager would call, however was never contacted. Usually when I pay for a service I expect that it was completed to the fullest requirement of the vehicle and the customer.
Olivier H.
SAINT MARTINVILLE
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Great service department. Clean and generous waiting area. Great wifi and seating for working while waiting.
James A.
DUSON
Business Response
It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
With a oil change they are supposed to check all fluid levels, which they did not for the second time. Some fluids where still low.
Brad L.
ABBEVILLE
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Courtesy Buick GMC!
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Confirmed Sales Customer
My experience is always a good one. SEAN NUNZIANTE has been my sale person since 2006 and I have purchased 8 Vehicles from him. He has alway been a joy to work with. He is one of the reason I come back to do business with Courtesy GMC, Sean is a great guy, he is well mannered and very knowledgeable in his job role. Also the maintenance staff plays another roll in my decisions to keep on using Courtesy GMC. Thanks to all.
Johannes B.
DUSON
Business Response
Hi there, thank you so much for your positive comments about Courtesy Buick GMC! We can't wait to see you again, have a great day.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Great as usual. They forgot a oil filter wrench that was between my radiator and grill.
Chad V.
ABBEVILLE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Courtesy Buick GMC! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hi there! We're so happy we were able to help you out! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Hi, thanks for taking the time to leave a review.
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Confirmed Sales Customer
Was very easy trading in and purchasing a new vehicle
Bryson C.
SUNSET
Business Response
Hi there, thank you for taking the time to leave a review for us at Courtesy Buick GMC. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Courtesy Buick GMC!
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Confirmed Sales Customer
Bradley was very great. He explain everything to the T to make sure I get a great deal and sale
Syretta B.
LAKE CHARLES
Business Response
Hi, thank you so much for your high rating. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Thank you for taking the time to ask me how our experience went at your dealership. First of all, my wife and I were very displeased with the service and unfair charging. Secondly, when we made the appointment over the phone we were not notified that a fee of $150.00 would be charged to us for computer inspection. Thirdly, upon arrival, the service tech asked us what was wrong with our Buick and we told him their were two service warnings that needed attention. That's when he preceeded to ask us if we were told that a fee of $150.00 would be charged to us if we decided to have the vehicle inspected. So we agreed to his request. And lastly, after about an hour, Brandon came to me with paper work explaining that their was basically nothing wrong with the car. So I asked him if our warranty coverage would cover the initial fee of $150.00 computer charge. His response was if they had to change a part then the waranty coverage would have covered the expense. So my question to who ever reads this post is, why have warranty coverage if waranty does not benefit and protect the consumer's investment? This is poor and unethical business practice.
Tony L.
OPELOUSAS
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Service was professional and very responsive
Linda V.
LAFAYETTE
Business Response
Hi, we are so happy to read such a great review about Courtesy Buick GMC! We hope to see you soon!
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Confirmed Sales Customer
Everyone was very helpful and made our experience pleasant.
Francis M.
ABBEVILLE
Business Response
Hi, we really appreciate your positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Jamall Hurst, thanks again for taking the time to leave us this information about your recent visit. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hello, we really appreciate your feedback! We sincerely value your business and look forward to your next visit!
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Business Response
Francis P Calloura Jr, thanks again for taking the time to leave us this information about your recent visit. If you have any further questions, please give us a call. We're always happy to help!