920 Reviews Found
Confirmed Service Customer
Don't think it should take 3 hours to change oil and rotate tires with an appointment.
William H.
YOUNGSVILLE
Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
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Confirmed Service Customer
Cabin air filter was supposed to have been changed, once arriving home saw that the glove compartment was on the floor board. After further inspection saw there was no cabin filter and we had paid for one. I decided to check on the engine filter that we had also paid for; it had been changed but not all the screws were replaced. I had to retrieve the screw with a magnet taped to a stick. I feel that these things were overlooked…after I paid labor to have these things done. Instead of driving 60 miles, I requested the part to be mailed to me. This is the reason for low rating on service.( As a courtesy, the dealership promised the next oil change would be free….which is why we will continue going back to this dealer.)
Charles F.
VILLE PLATTE
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
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Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
It is a professional environment . The works don’t let you linger. Someone even more thank one will walk up to your vehicle almost immediately to see if you need any assistant.( Now that’s praise worthy)
Monica J.
Lafayette
Business Response
Thank you for choosing Courtesy Buick GMC as your first choice for all your automotive needs! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
It was a long wait time but everything was satisfactory.
Anetra G.
LAFAYETTE
Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Service advisor Vic kept me informed about repairs made on my truck. I highly recommend him and his team.
Carl D.
YOUNGSVILLE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
Every time I have my vehicle serviced here it is never ready on time and always has to go back a second time due to things not completed correctly. I will be moving my service needs to a different location. I am strongly disappointed. My service representatives have been kind and the problem in my opinion is not them.
Tatia B.
LAFAYETTE
Business Response
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Courtesy Buick GMC and we hope to see you again.
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Confirmed Service Customer
Kind, respectful, and knowledgeable staff always willing to help. They suggest appointments but will always do their best to fit you in according to your schedule.
Coty D.
ABBEVILLE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hi there, thank you for taking the time to leave a review for us at Courtesy Buick GMC. We're happy we could meet your expectations! Thank you, and have a fantastic day!
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Business Response
Hello, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Staff is super friendly and helpful. They had more car diagnosed and fixed in less than 3 hours.
Stacey D.
PLAUCHEVILLE
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to see you soon!
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Confirmed Sales Customer
Once the vehicle we wanted was on the lot everything was done at a fast pace which both my husband and I loved. We didn’t have to wait to long to sign papers. Everyone was very friendly n helpful.
Sean R.
NEW IBERIA
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC. Thank you, and have a fantastic day!
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Confirmed Service Customer
Service was quick, even on a Friday morning!
Kelly L.
LAFAYETTE
Business Response
Hi, we are so pleased you enjoyed your visit to Courtesy Buick GMC! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Fast turn around for fixing my car. Always friendly customer service.
Samantha T.
LAFAYETTE
Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Always helpful willing to listen make sure you are satisfied with the service.
John C.
CARENCRO
Business Response
Hi there, thank you for taking the time to leave a review for us at Courtesy Buick GMC. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Courtesy Buick GMC!
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Business Response
Hi, thank you for the high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!