First of all I know you get busy at times and things happen. But when you make an appointment for a certain time I understand you might be 10-15 minutes passed your scheduled appointment. But to be 2 hours passed is ridiculous and when the customer ask you tell them you short handed. Why not tell the customer that before you make an appointment that way they are not sitting there for 3 hours or more waiting on an oil change. They can reschedule and come back when your not short handed. Be honest and loyal to your customers so that they will want to come back!
My experience and disappointment is more with courtesy off of ambassador( pre-owned). I purchased a 2015 Yukon Xl Denali on April 25, 2020. My first trip to service was on April 29 for a vibration I felt, the Sat I took it home. To make a long story short, I am on my 5th trip to service for a vehicle issue never resolved from day 1. I have not had time to enjoy a good running vehicle because it's been in service the other half of the time. It still vibrates and rides rough. I expected a nice vehicle as this to ride much smoother. Also my last visit recommended 3 things to be done that required immediate attention. I just purchased this vehicle so I'm not understanding why these 3 things were not taken care of at the last visit. Surely I did not cause this in less than 2 months. I'm just very dissapointed and stuck with a LEMON. I do not feel safe in it but it's all I have to drive. I'm very dissapointed that Courtesy would sell a vehicle with these present issues. The easier thing would be to just get another vehicle but I guess that would be unreasonable.
Brought in my car for repairs after a message on my phone told me there was a problem that I needed to see about. I made an appointment. They did everything in a timely manner, were very courteous, and enthusiastic. I appreciate the way things were handled.