Overall good experience staff was very professional and answered all of our questions we had about the vehicle only suggestion was we felt the vehicle could have had a bit more detailing done to the outside of the vehicle before taking delivery of it.
Sean was excellent. I will buy all future autos from Sean. I will send all my fiends. I am a CPA in Alexandria. I traveled to Lafayette and purchased a Yukon. Very good experience. Also, the finance director was very helpful. Thanks to your dealership and these two employees who made purchasing a vehicle a very good experience.
Had a 2:00 pm appointment for an oil change and tire rotation. It wasn’t ready until 4:15 pm!! Terrible! I have used Courtesy for our vehicle purchases and service work for over 10 years. Never had a problem until this new “appointments only for oil changes” at this dealership!! Mr. Ray Landry always hustled and took great care of his customers. Unfortunately for us he is now happily retired! Please look into this “process and policy” issue regarding the oil changes!! Thank you!
My Customer Service representative Nancy was great but she is at the mercy of the service technicians. I had an appointment on a Tuesday morning at 9:30 and my truck did not get looked at until Wednesday morning!!!! I understand sometimes things take longer than expected, but I could have delayed bringing my truck there until Wednesday morning. Poor planning on Courtsey’s service department. This is the 3rd time this has happened!!!!
I don't like the new "Appointment Only" policy. I also had my truck serviced a while back for a leak around the rear window, which was a known issue in my truck model. I paid to have the leak fixed. Then I continued to have a leak and it was diagnosed as being around the sunroof. I paid to have that fixed. I still have a leak. I'm not happy that I had to pay for an issue that is well documented and then to have it still leak after paying twice.
I didn't get my locking lug key back after dropping off my vehicle for services. All the services was great, they took care of everything I asked for. But,when I got home I realized I didn't have the lug key. It took a few tried but I was able to get a replacement key, I am very thankful for that.