Customer Reviews

I have purchased five vehicles with Courtesy so I was extremely disappointed that there was no loaner vehicle for me to use while my vehicle was being worked on.

Good

First of all I know you get busy at times and things happen. But when you make an appointment for a certain time I understand you might be 10-15 minutes passed your scheduled appointment. But to be 2 hours passed is ridiculous and when the customer ask you tell them you short handed. Why not tell the customer that before you make an appointment that way they are not sitting there for 3 hours or more waiting on an oil change. They can reschedule and come back when your not short handed. Be honest and loyal to your customers so that they will want to come back!

VERY FRIENDLY STAFF BRANDON LEJEUNE HELP ME FIND MY TRUCK GREAT KNOWLEDGE OF THE VEHICLE SOLD ME TO BUY IT

Service manager was very polite. No long waiting period.

Awesome people to work with

They went overboard to help me and got my car back to me in a very timely manner!!

Great but wait times are too long

We had a awesome experience buying our new car, the paperwork was so much faster than our previous car purchase.

Work the vehicle was done very well and fast, still have one issue with one tire rim still losing air. All the rims at first were losing air so we're down to one, even that is not too bad!

Ray Landry is the best service rep.

My experience and disappointment is more with courtesy off of ambassador( pre-owned). I purchased a 2015 Yukon Xl Denali on April 25, 2020. My first trip to service was on April 29 for a vibration I felt, the Sat I took it home. To make a long story short, I am on my 5th trip to service for a vehicle issue never resolved from day 1. I have not had time to enjoy a good running vehicle because it's been in service the other half of the time. It still vibrates and rides rough. I expected a nice vehicle as this to ride much smoother. Also my last visit recommended 3 things to be done that required immediate attention. I just purchased this vehicle so I'm not understanding why these 3 things were not taken care of at the last visit. Surely I did not cause this in less than 2 months. I'm just very dissapointed and stuck with a LEMON. I do not feel safe in it but it's all I have to drive. I'm very dissapointed that Courtesy would sell a vehicle with these present issues. The easier thing would be to just get another vehicle but I guess that would be unreasonable.

Ray Landry is second to none, he is so accommodating!

Sean and kory went out of their way to make certain we got what we asked for and explained all of the new electronics in the car.

excellent service. can depend on Mr Ray Landry's advice

I have two small children so I got to pick my vehicle and trade in my car over the phone. Everything was ready for me to sign when I got there. It was super easy. And my sales person Gary was awesome!

Brought in my car for repairs after a message on my phone told me there was a problem that I needed to see about. I made an appointment. They did everything in a timely manner, were very courteous, and enthusiastic. I appreciate the way things were handled.

Work performed timely and within expectations.

The service was great and the turn around time was amazing.

Excellent service friendly staff great