Mr. Vic at Courtesy GMC Lafayette did an amazing job at taking care of my truck on a timely schedule, with professional service and great communication. The shop foreman also helped out a lot by searching for the problem in my truck himself and finding a spot in the shop where my brakes were repaired quickly and professionally. Thank you.
Professional, knowledgeable, friendly staff....I was kept informed several times on the progression of maintenance and apprised of needed services I was unaware I needed. Excellent visit!!!! Thank you Vic
Jill was great. She was so patient with me and the whole process of buying my vehicle. She went beyond to try and get me the best deal possible too. I would definitely buy a vehicle again from Courtesy.
Went on 06-28, got quote for 35,830,went on 07-01 was quoted 45950,I realized I got extended warranty but all of extra fees are all not needed, signed so many papers, didn���t realize what I was signing so very unhappy with all these extra charges.
The person that dealt with me was the best part of the dealership experience. He went out of his way to help me and make me comfortable. Here is my story: After a doctor's appointment, I went to my car and it would not start. It was towed to Courtesy of Lafayette. I was hesitate to bring the car there because I had not bought the car from this dealership. This happened May 27, 2021. I was told it was the engine Modular. Finally on July 1, 2021, I picked my car up and was told it was ready to go. My total bill was $880.93. I picked up my car on July 2, 2021. I drove it about 25 or 30 miles and stopped at the grocery store before returning home. When I returned to my car it would not start. Again I had the car towed to Courtesy of Lafayette. After a very long wait, I was told it was the battery. I do believe they jump started the car for me to be able to drive off the first time. I left the dealership again with a cost of $273.20. I drove off about 5 to 6 miles from the dealership when I lost total power of my car. I had to cut off another driver to be able to get the car to a side road out of the way of traffic. It was hard to steer and it just stopped. I called the dealership from a local business because I could not use the car phone or OnStar and I had forgotten my cell phone at home which is in Port Barre over 45 miles from Lafayette. It was storming and I got soaked and by this time I was not happy and very upset. This was the second time in 1 day I had to have my car towed. They took my car immediately to see what the trouble was. After a while, he came and told me that the person that put the battery on my car had not tighten one of the wires and it disconnected. That was the caused for my car losing power, almost wrecking and getting soaking wet from head to toe. What a horrible day and all of this without a cell phone to even call my family. They did not know where I was and I could not let them know because I did not have any phone numbers with me. I was told that the car was safe to travel. After the day I had, I told the person that I just wanted to get home. I wanted someone to bring me home and for them to keep the car and make sure that when I left the dealership again I would not have to tow that car in again. So on July 5, 2021, late afternoon I was called and told the car was ready for pick up. I did pick it up the next day, July 6, 2021 in the morning and made it home. It's been parked and I have not ventured out yet. Hopefully, when I do it will go well.
Did a very horrible job had went to change oil had oil all over my truck oil on the door panel on the inside steering wheel on the outside my door even had oil spilled on the motor and now it smells like burnt oil