1093 Reviews Found
Confirmed Service Customer
The people I work with in the service department are like family. They care about you. They want you to be safe for the best price possible.
Mary J.
YOUNGSVILLE
Business Response
Ms. Mary, we are pleased to know we have been able to exceed your expectations and really help you out! Your safety is always our top priority! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the kind words, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great week!
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Confirmed Service Customer
The service representative was very professional and responsive to the issue I was exper iencing with my vehicle and fixed the problem.
Joseph B.
LAFAYETTE
Business Response
Mr. Bellard, we are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great week!
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Business Response
Mr. Morrow, CONGRATULATIONS on the purchase of your new truck! We are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business, and look forward to your first service visit. Enjoy your new GMC Sierra truck, and welcome to the "Courtesy Family!"
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Confirmed Sales Customer
Cory Duhon is a great salesman. F & I department fast and courteous. Great service department always.
Esther P.
LAFAYETTE
Business Response
Ms. Poole, CONGRATULATIONS on the purchase of your new SUV! We are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business, and look forward to your first service visit. Enjoy your new Buick Envision, and welcome to the "Courtesy Family!"
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Business Response
Mr. Scott, CONGRATULATIONS on the purchase of your new truck! We are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business, and look forward to your first service visit. Enjoy your new GMC Sierra truck, and welcome to the "Courtesy Family!"
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Confirmed Service Customer
Always good, honest service. Everyone is so pleasant to do deal with.
Donna A.
LAFAYETTE
Business Response
Ms. Angelle, we are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great week!
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Business Response
Mr. Charles, it is great to hear everything was done quickly and to your satisfaction! We are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great week!
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Business Response
Ms. McCardell, we are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great week!
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Business Response
Mr. Prince, we are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great week!
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Confirmed Sales Customer
GMC always has the best customer service and are always professional!
Blair B.
LAFAYETTE
Business Response
Ms. Bella, CONGRATULATIONS on the purchase of your new SUV! We are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the kind words, and the 5-Star Rating! We sincerely value your business, and look forward to your first service visit. Enjoy your new GMC Acadia, and thank you for being a part of the "Courtesy Family!"
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Business Response
Ms. Hebert, we are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great week!
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Confirmed Service Customer
Had an issue with tires slow leaking, bought new tires as previous ones had 55K+ miles. Still had slow leaks, due to issue with chrome on rims flaking off. Next day had one tire showing a slow leak, this was determined to be a faulty valve stem monitoring issue. Vehicle was purchased in March of 2018 and was a 2015 year model. Your service dept has almost always been Great, just had to work through some of these issues this time.
Michael S.
LAFAYETTE
Business Response
Mr. Simon, we really appreciate your honest feedback, and we thank you for your patience and understanding, throughout this recent service visit. We do apologize that you had to return, after the initial service was completed, due to the faulty valve stem. We try our very best to anticipate any ongoing issue, but sometimes things that can not be seen are a little tricky, so we want to thank you for your kindness. We sincerely value your business and look forward to your next visit. Have a great week!
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Confirmed Service Customer
Had oil changed and had some questions post job. Service manager called me back and answered all my questions
Martin V.
LAFAYETTE
Business Response
Mr. Voorhies, we are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great weekend!
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Confirmed Service Customer
Very friendly and gave me a loaner without question. Also, they kept me informed of the progress of repairs
Hayden C.
VILLE PLATTE
Business Response
Mr. Gannard, we are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great weekend!
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Business Response
Mr. Bennett, we are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great weekend!
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Confirmed Sales Customer
We had an excellent experience and would recommend this dealership to anyone.
Jeremy R.
ABBEVILLE
Business Response
Mr. Romero, we are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the kind words, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great weekend!
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Confirmed Service Customer
I called the dealership to see if my car was still under the extended warranty. I was told that my warranty would expire 8/31/19 or 75,000 miles. My vehicle has about 66,000 miles so I quickly scheduled an appointment before the warranty expiration date. After dropping my vehicle off for service I received a phone call stating that my warranty actually expired on 8/13/19. There was no type of apologies or discounts offered because of the dealerships mistake. I explained to the employee that had I known that my warranty expired I would not have brought my vehicle in for service. I requested a discount and received 10% off. I felt that the discount should have been higher since the mistake was on their part. I feel like I would have saved a lot more money had I had the repair work done somewhere else besides the dealership.
Heather L.
LAFAYETTE
Business Response
Ms. LeBlanc, we want to thank you for your honest feedback, and apologize for the miscommunication with the information, regarding your extended warranty. We do want to thank you for your patience and understanding, and we are very pleased that our service department was able to assist you with a discount, even if it was not completely the percentage you were hoping for. Our staff tries their very best to give the most accurate information, but unfortunately looking up the information in our records verses the information that the company supplies sometimes does get mixed up. If there is anything that we may assist you with furthermore, please do not hesitate to contact the service manager at 337.769.4500. Have a great week!
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Confirmed Service Customer
Your Service Advisor was great, The Mechanic Mike Was Great
Donald D.
CARENCRO
Business Response
Mr. Duhon, we are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great week!
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Confirmed Service Customer
It was my first time to get my truck serviced in Lafayette and the service was excellent. They provided shuttle service to and from my job along with complimentary coffee while the little time I waited. Great job !
Todd M.
Oakdale
Business Response
Mr. McDaniel, we are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the 5-Star Rating! We sincerely value your business and look forward to your next visit. Have a great week!
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Confirmed Sales Customer
No pressure sales, very nice sales rep and knowledgeable ... feel I made a mistake with the overload of extra ins sales pitch when I bought it ...
Susan C.
LAFAYETTE
Business Response
Ms. Crawford, CONGRATULATIONS on the purchase of your new SUV! We are pleased to know we have been able to exceed your expectations and really help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC Lafayette. Thank you for the great feedback, and the High Star Rating! We sincerely value your business and look forward to your first service visit. Enjoy your new Buick Encore, and welcome to the "Courtesy Family!"