I have been a customer of Courtesy Lafayette for many years and the dealership has improved with every year. I'm very satisfied because the person taking my information and the person working on my car actually communicate with one another. Mrs. Lezlee and Mr. Mike did an awesome job of getting MY car's oil leak located and taken care of; along with the other 'items' on the list. I am very pleased with the service at Courtesy - you guys have come a long way. Thank you.
One problem I never had was the service department giving me a call back to let me know what’s going on with my vehicle.!!!! I had to keep calling them to find out the problem.!!! Very disappointed about not getting a call from them.... especially with my transportation problem.!!!!
Hi there, your satisfaction is our top priority. We apologize that there was a lack in communication with updating you on the status of your vehicle, but rest assure, we will address this issue and use it as a coaching moment with our new and seasoned service advisors. Thank you for the great feedback and rating. We sincerely value your business and look forward to your next visit!
Excellent Service from Terry Melancon. He is extremely courteous. I keep waiting to hear how you have shown appreciation in some way, when one of your associates goes out of their way. Please let him know.
Brenda, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Courtesy Buick GMC Lafayette team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!