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879 Reviews Found
Confirmed Service Customer
Oil and grease left on my center console, steering wheel, and driver door
Keith J.
CHURCH POINT
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
I was never called about estimated time/price of repair. The tech specifically said she would call about both because these are the problems I always have
Shannon B.
CARENCRO
Business Response
Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Courtesy Buick GMC (337) 326-4983
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Confirmed Service Customer
I have been going get my oil change at this dealer for 6 plus years. The experience has been the exact same “every single time” I go, no one what’s to be there and no one really gives you true experience that they truly want to help anyone. “this is how many people feel”. Also I had a pack of gum in my truck when I went to the dealership Saturday morning and when I went to get one before I pulled out of the dealership shop the pack was missing. I questioned the guy in the service department and the guy that changed my oil and he said he didn’t have a pack of gum and walked away, and all the service guy told me was “I never had any issues with him” and also walked away. it’s not the fact that it’s a pack of gum it’s the fact that I go to the dealership to get great experiences and have trust that nothing will get stolen out of my vehicle and People will be happy to help. I would be more then happy to be proved wrong and that the pack of gum was not stolen but I for sure know when I went into the dealer it was in my truck. It was only missing one piece so it was brand new pack. Again it’s not about the gum, it’s the principle.
Kyle L.
SCOTT
Business Response
Hi, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us at (337) 326-4983 when you can so we can address this situation directly. Thank you and have a great day.
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Confirmed Service Customer
Service was great advisor was very informative and professional.
Jace H.
ERATH
Business Response
We appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Wry pleased with the service. The salesman depending upon what you need done. Come a talk to people personally about what else may be needed. And listen when people reply. Not just try to rush them.
Monica J.
Lafayette
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Identified the cause of our air conditioner problem not cooling on the passenger side. The customer service representative kept us informed during the entire process.
Louis M.
CROWLEY
Business Response
Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
When customer comes in for just an oil and filter change, DO NOT run their vehicle through a car wash apparatus and scratch the paint. DO NOT rotate the tires, scratching and gouging the polished chrome lug nuts and wheels for the third time !!!!!!!! I agree that GM or the dealership can publish my response but I will bet you won't.
Craig P.
LAFAYETTE
Business Response
Thank you for letting us know about your recent visit to Courtesy Buick GMC. We would like to work towards a resolution, so if you are willing, please reach out to us at (337) 326-4983 to discuss this further.
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Confirmed Service Customer
I can’t create my GMC app. It says I already have one. And I never created one.
Randolph M.
KAPLAN
Business Response
Hi, thank you so much for your high rating. Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hi there, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Sales Customer
Darnell at Courtesy GMC Lafayette was great. Thanks
Wanda L.
JEANERETTE
Business Response
Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
We appreciate your positive review about your recent experience with us! Thank you again for leaving us this response!
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Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Business Response
Thank you for taking the time to share your experience & feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
Thank you for taking the time to share your experience & feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
We're glad to hear you found our staff was so knowledgeable and quick! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, thank you so much for your high rating. We're looking forward to your next visit with us!
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Confirmed Service Customer
Long wait to get a ride back home. Changed a drain plug during an oil change without consulting with me first. Told me the drain plug was rounded out. Spoke to several people than told me the only reason for that would be someone used the wrong size socket or and impact that was used at a high speed which would cause it to strip the bolt.
Joseph A.
SCOTT
Business Response
Thank you for leaving this feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us so we can work with you to make this right.
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Business Response
Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.