Confirmed Service Customer
Once again I brought my vehicle in for servicing because the engine light was blinking on and off. The service consultant stated that the injectors needed changing they werenāt responding the way that t was supposed to and he changed 2 the first time, well left the Friday and the Saturday afterwards the light came back on and I did a survey the Monday afterward and the service consultant Vince call and ask me to bring it back in the Friday afterwards so I did and the changed another injector and he stated in the paperwork after the service was completed that I need to put a fuel injection cleaner to clean the injector out because I would be back for the same situation with the injectors if not doing the fuel injection cleaner, but little that he knows if it was the injector then the problem still exists and if that was the case the engine light would not have come back on the very next day, so either he thinks Iām stupid or maybe he figures Iām incompetent but itās either and he know that itās the engine lifters that is the problem and only 8 were change instead of changing all 16 of them, so what Iām going to do call GM Service Affairs and let them do an investigation upon this problem which Iāve been having since over a year and let them decide on what is best and let them bring an engineer here to look at the problem because I promise you 2things Iām not spending another dollar on this and Iāll let it completely break and let someone else deal with the problem that has occurred for over a year when they know the problem is the lifters. Iām so disappointed in a 70000.00 truck that GM doesnāt want to fix but they want the consumer to buy. Iāll let everyone know how pitiful they are and Iāll let Easy Care know also to look into this before they spend another dime on the same situation whereas the problem is them.
Learon H.
OPELOUSAS,
LA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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