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613 Reviews Found
Confirmed Service Customer
Experience is always great. The problem hasn���t been resolved.
Learon H.
OPELOUSAS
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
The last appt I had didn't take as long as I thought. An hour tops, I was done...��������
Angela M.
ABBEVILLE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC. If you have any further questions, please don't hesitate to reach out!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you, and have a fantastic day!
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Confirmed Sales Customer
Very Please with the workers made this happen loving my suv
Harold K.
FRANKLIN
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Every person we had interaction with was very polite and professional, and relatable. Excellent service all around.
Clay D.
EUNICE
Business Response
Hi there, thank you for taking the time to leave a review for us at Courtesy Buick GMC. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
They took care of everything I needed and was very courteous
Mary K.
BROUSSARD
Business Response
Hi, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Until the next time we meet, take care!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Would not do business with this finance manager again and will specifically leave town to avoid him if he's still there the next time we plan on buying a GMC vehicle. Otherwise, this was an excellent experience.
Ryan E.
LAFAYETTE
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Sales Customer
Salesman extremely knowledgeable about vehicles and knew his business acumen.
William T.
LAFAYETTE
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Hi, thanks for taking the time to leave a review.
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
I had a 9:30 appointment for an oil change. Called back at 12:30 then was told I needed additional work and were perplexed that I was not called sooner. My thoughts were because I left that my car was not serviced at my appointed time Possible worked on later because I did not wait. That made me very late for my next appointment. What got me more upset is that the person seemed to not car no apology or anything. Not Ed Ben a Thank You as I was leaving at about 3:30. Is that a way of saying we no longer want our business. T for TV he amount I put out that was the least he could have done for messing up my day by not putting my car in line when it was supposed to be a nd calling me in a timely manner for the additional work that was needed.
Catherine J.
LAFAYETTE
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Courtesy GMC Lafayette is the best dealership I have ever dealt with. The Service Advisors are knowledgeable and professional, the Service Techs are skilled at what they do, the operations are fast and efficient and the facility and waiting areas are clean and beautiful. I could not be happier from choosing to buy from and deal with Courtesy GMC Lafayette.
James B.
LAFAYETTE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Courtesy Buick GMC! We hope you have a great day!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response!
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Confirmed Service Customer
I just have a problem with making an appointment and have to wait almost two hours for my oil change its no difference when we didnt have to make an appointment
Marilyn F.
SCOTT
Business Response
Hi there, thank you; we appreciate your feedback! We hope you have a great day!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. All Star Customer Care reviews@allstarautomotive.com
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Confirmed Service Customer
Arrived at 8:15 am without an appointment dropped off my vehicle for its first oil change and was contacted by 11:00 am it was ready for pickup. I was probably in 8th or 10th place looking at the number of vehicles in the Q ahead of me. The service rep was courteous, professional and friendly. Vehicle was well taken care of in every aspect of the service. My wife and I have not purchased nor owned a vehicle for the past 12 years from any other dealership other than Courtesy.
Robert C.
BROUSSARD
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future!
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Business Response
We're glad to hear you found our staff was very helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Wait time was horrible, had to come back for sevice on vehicle took 8 hours
Tammy P.
BALDWIN
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely thank you for the positive review, and look forward to seeing you again soon!