Our Reviews

Courteous staff

Our sales person Jason was great! He helped guide us and gave a

Vic does a great job of keeping us informed on our vehicle

Elijah Edmond was great he didn't push he nice, very respectful and listened to what I wanted! I'll buy my next vehicle from him no doubt about it!! Thanks Courtesy!!!

I am very pleased with the service I received recently. Staff was very friendly and responsive. I only had one small issue involving a smudge of dirt or grease on the drivers side armrest which I didn't notice until I arrived home. I have white interior, so it is probably easier to stain, but I was able to remove it using Fantastik and a little elbow grease. Otherwise everything was awesome.

The service was completed quicker than the estimated time. Thank you

Service we,re great 👍

The vehicle reception was quick and efficient, as well as the diagnosis and repair. Furthermore, the repair clearly fixed the problem, and the final bill was true to the estimate.

I will never buy another car from this dealership nor will I ever own another GMC. This is all to avoid dealing with this service department.

We had a recall on our Terrain, so we made an appointment on line and selected the recall option. I also wrote "recall" in the notes. We we arrived for our appointment, the needed part had not been ordered. We had to return a week later when the part came in for the repairs to be made.

Great service!

The staff is very helpful and easy to work with

Very good and friendly

Everyone was so courteous and the service was excellent.

Sean made it easy to check out the cars I was interested in and make an informed purchase.

truck was in the shop for 87 days waiting for a part. due to this being a warranty claim, i was given a substandard rental. Almost no communication from the shop (local dealership) during the time it was in. I've been a loyal GMC customer since the early 2000's. I question the quality of the product GMC has made, and I have experienced the ability to support the product they make. I have a hard time understanding why a company like GMC took 3 months to get my truck repaired.

Really Friendly

everything was great

Bradley helped me get the exact car I wanted. No hassles or pushy sales. I appreciate just the facts. It was a ery pleasant experience. .

Timing was great and everything serviced to standard.

Very professional and knowledgeable people. My vehicle had a transmission fluid leak which was detected during an oil change at Courtesy. I brought it in to have the leak repaired and it was done within a day, which was more quickly than I expected. I was provided with the use of a loaner car in the interim and in both leaving and retrieving the vehicle was in and out very quickly. Thank you to all the staff who have never been any less than completely wonderful to deal with in all situations. I recommend Courtesy to all of my friends and family and plan to continue dealing there for all vehicle related needs.

I arrived 25 minutes early. I got checked in immediately, person was very courteous. Had an oil change and rotation. Out in a jiffy.

Bradley was very knowledgeable and professional.

Great experience overall, Brandon Angelle and Brian in service did a fantastic job.

Service was provided promptly. Cameron Stelly was very helpful.

It was a great experience with Vic

Bradley made the buying process quick and easy! Very satisfied with the whole experience

On time and professional

COURTESY BUICK GMC IS THE BEST SERVICE DEPARTMENT AROUND, THEY PERFORM AN AWESOME JOB EACH AND EVERYTIME

Brandon was great

Ryan was easy to work with as well as Cory. They helped us make 2 deal on different vehicles

Amber is great

Well got their, their was no one to check me in, Alvin Helaire came ask me if someone had help me, l told him no. And he stated he would get someone to help. Very nice gentleman, the person that came to help me, didn't say how can l help me, she stated are you waiting for Vick, told her what l was their for. Didn't get her name, which l usually asked. But should have introduced herself. My wait time was 1 1/2 hours which was not bad l guess for a oil change scheduled. Overall great visit.

Good service

Oil change and tire rotation went well But when it came to the 1 inch dent and scratch on my tailgate, I was told that they would not fix it I do have the easy policy so they then told me to go to a body shop down the road called Robbie‘s and he said he did not accept the easy policy and gave me a quote for $784 to fix. When I bought the truck, they told me any scratch a dent they would fix. Don’t know what to do now.

Bradley Lastie was awesome!! Thorough. Highly experienced in his field and trustworthy!! Top performer is an understatement!! He made sure I received the best option and better than I expected!! Very informative and kept me updated throughout the process.

Vic did a great job taking care of my 3 recalls.

Accommodated my schedule

I brought the vehicle in to get serviced cause of some sencor lights on the dash I told my advisor to also look into the tire sensor. I brought the truck in on October 22 2025 and the diesel mechanic didn’t start working on it till October 24 2025 my adviser called me on October 27 2025 to let me know the vehicle was ready. I went to pick it up on October 28 2025 and ask my advisor if they also fixed the tire sensors and he forgot to calabrate the tires and some tires wouldn’t calabrate so my advisor had to put it back in the shop to have that looked at again come to find out all the sensors were needing to be changed so I had to wait another 3 hours for that to get fixed I wasn’t to happy knowing my vehicle sat there for a week and I still had to wait after my advisor called me to let me know the service was done.

Vic Moulliet, my Service Advisor, was the best advisor I have had since purchasing this vehicle from this dealership. He was most informative and called to keep me advised of the issues. He acknowledged my concerns and was also aware of and applied a military discount when he could.

Great experience

We had a great experience. Bradley and the team were very knowledgeable and patient and helped us find the perfect vehicle and financing that worked for us!

Our salesman was thorough, patient with us, and professional.

This is the second vehicle I have purchased great young salesperson.

Awesome

Was a great help in finding what we wanted . Very patient and answered all questions. Very please with purchase!

Was very pleased with the service. My service advisor (Tyler Broussard) was awesome!! Service was very fast. I was in and out of there in less than hour.

Service Rep. Vic M, once again took care of my problem. I relied on his expertise and although additional work was needed, he kept me informed and I trust his opinion.

During my first visit (Invoice 720323) one of the issues addressed was a check engine light. During this visit the Evap Canister Vent Solenoid was replaced. Five (5) days and 40 miles later the check engine light reappeared. The vehicle was returned and this time (Invoice 720732) I was charged for the Evap Canister along with additional labor. I asked the Service Advisor if the check engine light issues were related and he insisted they were not. But the sensor replaced during the first visit fits directly into the canister replaced during the second visit. This leads me to believe either the original diagnostics was incomplete or the technician cracked the canister during sensor replacement. In either case the Service Advisor refused to answer the fact that these were related and insisted one had nothing to do with the other. And to further add insult to injury, I was told that Courtesy would not be charging me a diagnostic fee. I would think after the first 4k spent a full diagnostics would have been performed and I would not have to return in 5 days or 40 miles. And since we could not prove a misdiagnosis or damage caused by the technician I should not have been charged any labor hour on the second visit. As a courtesy as the name represents I probably should have been sold the canister at cost as well as there was the standing possibility that it was damaged by the technician during the initial repair. This was one of the poorest experiences I have had with total disregard for the customer. The service advisor refused to verify if the services were related and further insulted me by stating he would not charge a diagnostic fee after I drove the car 40 miles (10 of which was getting it back to the dealership for a second evaluation. Totally dissatisfied.

Salesman ( Elijah)was courteous and knowledgeable. He was attentive while we waited and seemed very forthright with answers to our questions!

I do not like your waiter policy. I made an appt for my car, but also made arrangements for someone to pick me up to take me to store while waiting on car. I was told if I left I was not go showered a waiter and would come “after” the people who were waiting even tho they may have not made an appt! This policy really is unfair and sucks! If that’s the case there is no reason to make an appt and just drive up! It was my first visit with my new car there. My advisor was very nice and understanding about my situation and made it right, but I still don’t like your policy about it. Otherwise I have no complaints.

Great customer service Mr Lastie was awesome

Again Vic n Jim is easy to call on n work with.

Courtesy is the best place to have your vehicle serviced. They were fast and thorough.

GREAT, VERY PROFESSIONAL

I was cold called by Elijah, a sales rep for the Courtesy dealership, due to a reference he received. He seemed very nice on the phone and very intelligent. So, I stopped by the dealership a few days later since I had business nearby. Elijah greeted me quickly and offered to help right away. He introduced himself and we shook hands. He brought me without delay to see what he had for me and it was exactly what I had described in our phone conversation. He was courteous, helpful and informative. When unsure about the answer to a question, he quickly checked with a verifiable source. After a detailed showing of the vehicle, Elijah and I went for a ride. It runs, rides and drives beautifully. I met his supervisor who was also very courteous and helpful. The finance manager, Ian was very informative and helped me a great deal. I ended up buying a really nice Sierra 2500 Denali Ultimate along with a few accessories. I feel like I am in the right place dealing with the right people. I even had a good experience in the service department with Kameron's help. Elijah also kept watch throughout the whole service and checkout process. He has already made a few follow up calls to check on me and my new vehicle experience. Thanks very much to all.

Bradley was great

When I got on the road after services completed my MY BUICK app was not working anymore. Not sure what happened. So I had to reinstall it. It was working fine before my service. I checked the tire pressure and one tire was 29 which tells me they didn’t check them. I had a 9:30 appt and left probably at close to 11

Waited for my vehicle, services completed quickly, on my way in appx 40 min

Very professional in every area. They did an excellent job in a timely manner. They seemed to be very knowledgeable and proficient. The hot coffee was also appreciated. All were very courteous.

It was a horrible experience

TOO EXPENSIVE just for a fuel filter replacement!

Outstanding support!

Ashley was dusplayed exceptional customer service.

Courteous and professional service.

very good experience with brandon

Got to my appointment, waited until someone was available, told them I had an appointment, looked it up in their computer, stated what my issue was. They asked if I purchased through there and if I knew who my warranty was with and if it was an extended warrenty. (I knew it was a belt issue due to the sound if it and it wouldnt be covered) Gave them my key and was told it would be a little while. Went sit down came about an hour later and told me it was going to be $432, that was the diagnostic fee, )which is was NEVER disclosed to me prior that there would be a diagnostic fee) the belt and the install fee. Left without getting it changed bc of the ridiculous diagnostic fee of $185 PLUS tax that I was stuck paying for, for an issue I knew what it was! Transparency is key in doing business, period and there was none until after the fact. Pretty disappointed

great service

The salesman that helped me, Jason, he made the purchasing process really easy and painless

Ryan was very helpful in getting the price I wanted and explained everything excellent about my new vehicle

I brought my car in for an engine light on and was told it was coolant issue and the water pump needed to be changed out. A week later I went to pick it up and was told it was fixed and tested. Two days later all of the coolant in my car leaked out. I had to fill the coolant just to drive it back to the dealership. I was then told the part was faulty and would need to be changed again. The part was changed and I went to go pick it up two days later and there was coolant leaking from the car in the dealership parking lot. So I left the car to be looked at again for the third time, for the same issue. All this time I have been told there are no loaners or rentals available for me, which is very inconvenient for my husband and I. Highly dissatisfied with the service department

Courtesy always delivers on customer service.

It was the easiest to buy vehicle I have ever purchased!

Rating reflects customer service. Amber was my service advisor for an oil change and tire rotation. After waiting an hour at the dealership waiting area, I walked to the service area and noticed my truck was ready. I was unable to find Amber and after questioning Ashely I learned Amber had went to lunch and I would need to talk to Tyler (I think thats his name). I walked across and to talk to Tyler and waited while he walk across to ask Ashley a question about my truck. He then comes and tells me the Ashley will handle for Amber. It was 11:15 when I noticed my truck was ready though I wonder how long it was just sitting there. Had I not checked I likely would have waited till 12:00 for Amber to return. Upon getting in my truck I noticed the plastic seat wrap and floor board paper were still in the truck. This experience did not meet my expectations to say the least. Tommy Domangue

Good service and very friendly staff.

Great staff

Best buying experience I ever had!!!

This was the easiest car buying experience ever. My sales cosultant, Isaiah, took care of everything and answered his phone everytime I called. The paperwork with Ian was online and very easy to complete. I purchased the Yukon XL on Friday, and it was delivered on Monday. They picked up my suburban and brought back to their dealership. A ++++

Excellent service in a short period of time.

My oil change went well. I was in and out less than a hour! Superb!!

Everyone so helpful and friendly

FRIENDLY STAFF QUICK AND EASY CHECK IN FAST SERVICES

Very professional and knowledgeable staff from start to finish. Made buying a car easy.

Professional job, great service

Great overall experience with the Courtesy team. Got me in and out without any issues.

This is the second time I’ve had service work done and both times after the tire rotation I have to adjust the air pressure. I have asked for it to be done both times when bringing it in. This is very frustrating and it makes me unhappy with the service department

very professional staff and service was not on time without delay

After showing several videos to the service advisor of the issues i had i kept getting the run around about my vehicle and that the couldnt find a problem with it after watching the videos

Brandon is always helpful and pleasant to work with when purchasing a new vehicle.

It took about an hour to change my oil and rotate my tires, they were very busy that day

With an appointment at 7:30 A.M. my vehicle was not ready for pickup until the next morning.

All is well

Awesome! No Pressure, exceed Expectations! Val was Great!

Great experience.

Valerie was the best! She explained everything and was so nice and patient with me. I felt no pressure to purchase my vehicle that day. However, I certainly went home with one! She even helped me unload my old car! Now that's service!

Very easy buying experience. No hassle, no haggling back and forth. Great salesman Great finance guy No stress

Gary was very knowledgeable about the vehicle. He was able to get me into a vehicle that was much more than we expected. We love it and the service was excellent.

Everyone was great and my service went well

Very professional sales person and great services displayed

They did a great job with my SUV, but they didn't have a rental for me to leave and go home. They had to keep my SUV over night. It made it hard to get home and back the next day. Just got a new SUV from you I hope if I have to leave it over night I will be able to get a rental to use to get home.

Very easy to make a purchase

very great service and also very easy to deal with THANK U COURTESY GMC!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Salesman, Ryan Newman, is a pleasure to work with!

Great job

GREAT SERVICE

Very prompt and courteous

Easy process to drop off and pick up truck for service.

I went in for an oil change Mr. Vic got me in and out in about an hour

My 2024 vehicle, purchased new from Courtesy in December 2024, had to be towed to Courtesy on Monday, 1/19/26, because it wouldn't start. Due to improper scheduling, lack of adequate service department staff, unavailability of loaner (or rental) vehicles, etc., I was not provided a rental vehicle until late afternoon on 1/20/26. My vehicle was not assessed until 1/21/26, when I was told that the dead battery had been replaced. When I purchased my Envision it was my understanding that I was to have a vehicle to drive if my car had to remain in the shop overnight. I had no car to drive until after 4:00 p.m. on 1/20/26, when I received my rental vehicle, which caused me to miss two medical appointments. I have purchased several vehicles from Courtesy through the years and have had no prior problems with timely servicing. I appreciated phone calls from Vic in the Service Department to keep me updated as much as he could. I hope the scheduling/personnel/communication problem is corrected ASAP in the Service Department!

I had a planned appointment which I was there early and the dealer took 2 hours for an oil change and tire rotation. When I asked about the warranty on my paint job, he told me I would have to go to some body shop. The warranty is with the dealership not this body shop. They washed my car and did not dry it and it was all spotted when I had washed to the day before!!

This was the worse experience we have had buying a new vehicle in my entire lifetime. Sales people did not have good knowledge of the vehicle they were pushing. Gave us false information about the vehicle multiple times.

Isaiah Miller was a true pleasure to work with. He was honest and a true in answering all of my questions and concerns. It was really nice talking to and working with a person like Isaiah who did not represent himself as a typical “ my job is just to sell”. He needs to be acknowledged within your company as an excellent employee.

I really did appreciate Amber she was pleasant and she answered my questions and was very helpful most importantly she was patient

While driving across South Louisiana my 2023 Canyon Eliminator blew-out a factory tire. I was stressed out but safe. After changing the spare tire I travelled to Courtesy Buick-GMC and was very glad to have been cared for by MS Ashley Leblanc, Service Advisor. She handled the replacement of it within 24 hours.

Brandon Angelle did an excellent job as a salesguy explaining all the details of the vehicle. He was not the typical pushy car salesman that tries to force you into something you don't want or need . However he does offer other options and explain what GMC can offer

Brandon was great!

I went in for a scheduled oil change. I was in and out in about an hour.

Friendly, knowledgeable service writerD!

Didnt have to wait long good service and employees

Your team of service advisors worked seamlessly together to meet my request in a timely manner and with professional attention to my timeline. Your dealership has always paid attention to these details. That is the very important focus of my returning to this transportation relationship.

Omg the salesman was amazing he definitely needs to be the model of sales and professionalism and going beyond the call of duty to satisfy the customer and representing courtesy with such class I wish I could give this amazing young man a million…….. stars he should be commended and recognized by his supervisor I know he can help them on how to really be a class act and even better person there is no doubt anyone who ever needs a car o know I’m sending to him and only him

Oil and filter change, tire rotation done promptly with great communication. Very pleased.

Brandon Angelle was very knowledgeable about the vehicle. And understood our needs and wants.

Great service, friendly people and service was performed in a timely fashion.

I didn't have an appointment but was desperate to get an oil change. Took it right away. Great service.

Vic is amazing at communication and dedication when it comes to my vehicle being serviced quickly and correctly.

The wait times are getting worse, but the customer service is always great

Timing was good

Everything was great. Bradley was patient and very informative answered all my questions.

Awesome

Tyler was amazing at keeping me up to date on all of my warranty work, everything went smoothly and efficiently

I was treated with courtesy and professional

Service advisor was excellent, however this is the second time my truck has been in the shop for the same problem. First took over a week and this time took 4 days.

It was great from start to finish. The process was explained so I can understand why the service was being done.

Excellent service

Everything went well!!

Very helpful

very accepted

Received excellent service.

Excelente

Love the dealership, friendly staff , safe environment

Waldo was excellent!! He was super professional yet down to earth in helping us feel comfortable while making our decision! We have purchased from Courtesy before and now we will definitely come back again!!

Everyone was very professional

Great experience

Very courteous and prompt, thorough explanation of work performed

Vic was very helpful

Everything went well, however, I didn't appreciate the cost of a basic oil change. And I was given a sales pitch by the service rider about a "Deluxe Fuel System Service", which would have been an additional $90!!!! Yikes!!!

It was great. They really catered to my busy schedule

Always good service

Called Vic for an oil change. It was set up electronically and went for appt. Oil was changed promptly

We were greeted promptly and given all of the assistance we needed. Everyone was friendly and helpful throughout the process.

Excellent

Service takes too long with appointments. And prices are expensive for parts.

Excellent experience. I called ahead to setup an appointment and the service department was friendly and welcoming. WIl definitely come back for my next service and purchase.

Great

My vehicle broke down due to a recalled item finally defecting. The defected item also drained my battery. My vehicle had to be towed to the dealership. When my vehicle was ready to be picked up, I was charged a shop supplies fee and diagnostic fee because the battery was drained due to the defective recalled item. When I contacted them initially about the vehicle, I informed them the defective fuel pump module drained the battery due the vehicle attempting to constantly start. A vehicle that was under warranty with a recalled defective part cost me $221.82. To top it off, I was called prior to picking up the vehicle and told that my battery needed to be replaced, I refused. My battery is still working fine. Thank you for the service, Courtesy. The sickening part of it all was I knew it was the fuel pump module, and I could have changed it myself for $60, but I did not want to void the warranty.

It was great experience

The customer service was excellent the young man who service my car was very polite and answered questions I had and I very much appreciated the work his done on my Buick.

Brandon Lejeune was my salesperson - This is the 2nd vehicle I’ve bought from Brandon, and I’ll definitely be calling him for my 3rd in the future. He helped me get most of the paperwork signed before I even got to the dealership; so on pickup day, everything was smooth and easy and I left with my new truck after only an hour at the dealership.

Brandon Lejeune was a pleasure to work with. Brandon is extremely knowledgeable and helped me figure out exactly what I wanted. We ended up order a vehicle and it came in quicker than expected. Finance and the parts department were also very kind and quick to deliver my vehicle the day after it came in. All around was an amazing experience.

Vic is a great example of what service should be Communicated and got us in and out as quickly as possible

Very good

Great experience. Would recommend to anyone

Professional, polite, and service was completed sooner than expected.

Quick service, resolved the issue

The check in was painless. The online scheduling was okay but no call or email/text that it was verified for the time chosen. I had to call Fay of service to verify the appointment.

Waldo was great! Very detailed and patient. Easy to communicate with. thank you!

Took care of all of my issues!

Great people to help you. Met us at the door to find out why we were there

Great experience yours techs got My truck in and out thanks for the great service

Excellent.

Service (oil change & rotation) was done quickly. Excellent service by Vic.

Very friendly atmosphere when I walked in and very willing to help and was no pressure in buying a vehicle like at most dealerships.

I’ve been dealing with the dealership since 2012 when I purchased my truck.Sometimes it was rough but dealing with Kameron Stelly, I will go back anytime!!!! Thanks so much for your help Kameron!!!!

Perfect. appointment on time and work completed without delays

Ashley kept me up dated on the progress of my vehicle while in service. Very Professional.

Ashley, our Service Tech, and Ted, the technician, were able to help to get my vehicle working properly once again!

Couldn't have been easier and actually got me out faster than expected.

Was Great !!!

Very detailed and courtesy

Jeremy A helped me and ordered the part I needed. Brian G did an outstanding job setting up the appointment, meeting me in the service lane, and keeping me informed of the progress. Great experience! Marty davis

Courteous staff

Johnny ,Brandon Angelle and Corey made this a pleasant experience. F&i gaspard was very informative not pushy. Not first vehicle I purchased at courtesy and will not be last

Great

Service advisor Vic does an outstanding job. However, normally receive a complimentary wash which I did not receive.

Excellent. I was greeted with a smile and handshake and got down to choosing my truck.

Excellent communication from Service Manager and mechanics. I had questions and Service manager brought the mechanic up to the front area and I was able to talk to the actual mechanic. This was great. We all know how busy these guys are and for them to actual take the time to walk up front and discuss items with me was great. Thank you

Vic set up my appointment on the day and time I was hoping for. Checked me in and kept me informed of the status. Then walked me over to the cashier and let me know exactly what they found and what they did. Perfect visit! Thank you, victor!

My experience at the dealership was excellent. Isaiah Miller was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all of my questions and made sure I felt comfortable every step of the way. Because of his great customer service, the whole experience was very positive.

I requested the tire pressures be adjusted correctly after the tire rotation again like last time and still did not happen. This may seem minor but it is extremely important to me and how I take care of my vehicle.

Sales and Financial part of our purchase was great and straight forward, efficient

Will and LJ were hands down the best salesmen! They found us exactly what we were looking for! The finance manager was amazing too! I can’t remember his name

Always nice to deal with Vic

fabulous service as always!

Services were great

The service and communication were great. I was keep in contact with the timeline from start to finish. The mechanic did a great job.

It was very fast and easy

Sorry to say I was a little disappointed. Nearly 2 hours for an oil change. Tires not rotated. And a vehicle arrived 45 mins after me and was in and out in 30 mins.

The mechanic we needed was busy, but he did put that aside and got the part put on my car and send us on our way. Great service.

Always good with Vic

Our sales person Jason was great! He helped guide us and gave a

Everyone was friendly, knowledgeable and prompt. We received excellent service and care.

Great

T

Very good as always

It is always a pleasure to deal with Vic.

Appreciate the service I always receive from Courtesy GMC. Service Advisor always ensures I receive the best service!!

Ashley always courteous and professional, she is my go to person to handle the car issue

Great Service

In and out in an hour and a half, couldn’t be more pleased

This was my first experience, buying a car and from start to finish. The whole thing was super easy. Everyone was so friend we included Bradley and Ian. They made the whole thing a fun experience I couldn’t have been happier.

Always a pleasure

I was put in a rental since my car had to be there for multiple days. I was given a shuttle ride to the car rental. My car was ready earlier than expected. I was very pleased with my experience.

The staff and the service is always great

My windshield was cracked while the wipers were being changed. Dealership said they would order a new windshield and call me when received so it can be replaced. Been 1.5 weeks and still waiting. In the meantime, there are 4 cracks and 3 are getting longer.

Everyone were very courteous and answered questions like a Professional

Great service as usual. Tyler kept us informed about the progress of our vehicle.

Always the best!

They were prompt to getting you signed in and service went pretty quick.

Spencer is a great friend and was super helpful in deciding on this vehicle! Waldo was amazing through the entire process! Both show great customer service and we would return just for the two of them!!!! They make a great team.

Brandon Angelle was very helpful. We were there to look at Buicks, and he showed us a GMC that was not on our radar. We ended up purchasing the Terrain Denali, with a substantial savings from the initial Buick.

Great

Service department is great.

Quick oil change, oil filter, air filter & cabin filter, rotate tires

It's was great

I went in last week for a check engine light. I was told the major problem was a turbocharger issue and scheduled to have it done today. They quoted me approximately $2000 to have the work done. Well I did my own research and found out that there was a recall on the turbocharger for my car a few years back and the dealership was to fix it with no charge to me. I had to call and let them know so they would do the service at no cost. I am not sure why I had to find that info and they didn't know. Had I not come across it online I would have been charged all that money. I don't like that business practice. I was assured repeatedly that the work would be done by midday so I took the morning off work to get it done with the expectation that I could make it to my job in the afternoon for an important meeting. I got to the dealership at opening as scheduled and was once again assured that the car would be ready by midday. That time came and went. The person assigned to me then told me between 1:30 and 2. That time came and went. They flushed some of my fluids while I was waiting and the rep said she would look into getting me a discount since the service took way longer than they led me to believe. Finally right around 3 it was ready. I was about to pay but then asked about the discount. She hadn't even given it to me and then when I asked all she discounted me was $50. $50 off after over 7 hours of waiting? I think that is very insignificant. I have been pleased in the past with GMC and my experiences there, but after today that is not the case and I do not know if I will be returning.

Flawless experience! Wonderful team to work with.

Great

Amazing service!

Great experience, all personnel were very helpful and courteous

I feel the part , my passenger side mirror, with just the signal light with the assembly on my 2016 GMC was severely over priced. Along with the 50 miscellaneous fee.

Tatlor, the service advisor I had that day was the best in 6,yrs. He took the time to explain and reassured me of the service I was getting. I've been a loyal customer and was having second thoughts of continuing because I felt like the number on my car. I am hopeful that when I do need service he will be there. What an asset to your company he is.

the service department consistently provides exceptional care for my car. excellent service Thank you

great service from Kameron & my Salesperson Sean on getting my vehicle taken care

Can not beat the customer service provided by Courtesy GMC. To be honest it is the service that I receive at this dealership, why I keep purchasing GMC vehicles.

All needed work done in one visit. And on time. Good job

Na

Very satisfied

Friendly staff. Everything was decent and in order

Always pleasant employees

Horrible

Fast, friendly, attention to detail outmatched. Hands down smoothest truck buying experience!

I always feel like I’m getting honest treatment when dealing with Vic.

Vick and service team were able to assist with an issue I was having with truck. Polite, Professional as always. Thank you all so much

service work was done on time, no problems.

Everyone at the dealership is so eager to help and so nice. My car was done in the time promised and I got to work in plenty of time.

Our Sales Lady was very Courteous. Every thing went well .

Vic does a great job of keeping us informed on our vehicle

Waldo was very informative, and worked hard to get me what wanted.

Service was outstanding.

Great Experience

All concerns were taken care of

Done on a timely manner

THEY WERE VERY PROFESSIONAL AND COURTEOUS. IT WAS DONE IN A TIMELY MANNER

My experience was great. Jason did an awesome job.

Vic is my Service Writer. If not for Vic, I would go somewhere else. He is outstanding. Dr. Jack Taylor

Friendly and great customer service

👍🏼

they did a great job thanks to all MIKE

My service consultant Tyler was very courteous and kept me informed throughout the service.

Great service!

Everyone was friendly and knowledgeable

Fan

Truck is over filled and oil on my motor I’m not happy about that!! But it’s my first time experiencing this so not too bad tho!!

Very pleasant communications and quick service. Much appreciated.

Diagnosed and listened to my feedback to get the proper fix for my issue. Very satisfied.

Salesman , manager, and finance department I was very satisfied. As far as Service department I was a first time GMC buyer. Appointment scheduled To receive my new vehicle. As a resident out of town waited more than 1/2 the day for my new vehicle. Oil changes came first before new customer. 🤔. Luckily for me my salesman delivered my new vehicle after hours. 🙌🏻🙌🏻

Quick service and pleasant people!

Bradley, the salesperson who sold me the vehicle was the best. He was very helpful explaining the vehicle's functions to me. He assured me that any questions that may come up to give him a call and he would be happy to help. We just love him.

Vic kept me informed about the status of my truck the entire time. Truck was repaired in a timely manner. Great job

Good and helpful

Ashley was very helpful and got the job done for us.

Amber did a great job.

Vic always delivers one of the best in the business

Very nice and efficient

We always have a great experience with Vic.

Waldo did a great job. I would recommend Waldo to anyone looking for a vehicle. He was very welcoming and made the experience of purchasing a new car a remarkable one. Finance manager was very helpful with answering questions I had. The GM was very hospitable.

Everyone was friendly and the service was good

All our questions were answered in a very timely manner!

I brought my Avenir to have a 48000 mile servicing. I was very satisfied with the handling of my vehicle by the service team and team member Vic.

Service air bag keeps popping up still on dashboard

awesome

I enjoyed the price and swiftness of my service. This rating is around the communication of additional services and offers available on my vehicle. I would've been open to additional services/opportunities; however, I was made aware of these offerings. The result was my vehicle being left without any of my TPMS (tire pressure monitoring system) sensors. After speaking with the service manager, I understand the service process; however, I would've been more inclined to make a better decision had I known the full story on the day of service.

Work was completed timely and as promised

I had a great experience purchasing my vehicle. The entire process was smooth, professional, and stress-free from start to finish. The staff was knowledgeable, honest, and took the time to answer all of my questions without making me feel pressured. They worked hard to make sure I found the right vehicle for my needs and made the financing process simple and straightforward. Communication was excellent throughout the entire transaction, and I truly felt valued as a customer. I would highly recommend them to anyone looking for a vehicle and will definitely consider them again for future purchases. Thank you for making this such a positive experience! Courtesy GMC thanks so much

Sales were very knowledgeable about the vehicle, explained everything about it, all people were very friendly, clean delivery and clean dealership ,

Very satisfied with salesman answered every question

Went in for an Oil Change and the Service was great. It didn't take very long and visiting with the staff was a pleasure especially Kameron Stelly. Customers in the waiting area stated that they enjoyed their experience as well.

Excellent service

Ms. Patricia was very friendly and professional and made me feel comfortable throughout the whole process.

Good

Amazing service department.

The appointment was straight forward an to point. Maintenance finished in less than an hour. Taylor was courteous and helpful.

Oil change and tire rotation took 2 hours with an appointment.

Came in at 4:25 out by 5:30

Great friendly service

Excellent treatment, great patience with questions, good customer service.

Fast efficient

friendly and helpful.

The service fixed the problem

Cameron was very helpful a made sure everything was done right

Wonderful staff! Very professional! Thank you all so much for your attention to detail. Especially thank you to Isaiah! God bless you all! Mahalo for helping me get my dream. Truck 😊😊

I brought my truck to GMC on May 26 for the same problem and evidently they did not check the problem because my check engine light came on again two weeks later and I brought it back and had to spend more money. The advisor admitted that they must have not checked my requested issue in May and now they’re fixing it and June. This caused me to waste more money.

salesman very knowledgeable and not pushy

Friendly and competent staff.

They tried to sell me a loaner car with over 2200 miles as a new car. It had a year already of use on it. When I dropped by I was able to see the Bumper had damage which they would change but also the front had bugs on it. The love bugs were gone months ago so whoever had this car did not take care of it. Not happy that all this was not disclosed from the start. Needless to say I found my car but not with this dealership.

Very helpful

Brought truck in for air conditioning problems, keep in mind we only had the vehicle for 90 days to be exact. Turned out the vehicle needed a new air conditioner compressor. We were told we had to pay $2100.00+ because the warranty didn't cover the compressor. After calling the dealership to see if this was an error we were told we needed to contact the warranty company ourselves. My husband got off from work and went straight to the dealership and met with the service personnel. He was told the same thing as earlier. We then got on the phone with the warranty company while he was still at the dealership and resolved this. We had purchased a limited warranty which covered this part but was never looked into by Courtesy. This entire process was an inconvenience to say the least. While the service department personnel could have checked a little more thoroughly into what warranties we had. Especially since the vehicle was so new to us. Once we cleared everything up with the warranty company the remainder of the service was excellent. We work hard for our money and to just be told we have to pay 2100.00+ for a part/labor and then be told call the insurance company is ludicrous. We live in Broussard and refuse to go to the Courtesy around the corner from our house because of horrible service in the past. So we drive all the way to Johnston Street to receive better service and for years we have received great service. Purchased several vehicles from this location as well. We will continue to purchase from Courtesy because we do understand that somethings can be oversighted.

It was so easy and we didn’t wait long at all!

Buying a car over the internet was very easy. Isaiah was a terrific salesperson.

I was early, they took me right away, kept me updated on the progress, showed me a inside filter that needed changing, and had me out within an hour. Great work and very professional.

Good service

Sales consultant was great and friendly!

Patty was great, her professionalism was outstanding, answered all of my questions and if she didn’t have the answer she would contact the person who did

Couldn’t ask for better service. Isaiah went above and beyond. He has definitely gained a lifetime customer.

Everyone was very polite and courteous, did not take long at all for them to change oil and rotate tires on my pickup

Great experience. Bradley is a good honest salesman and I appreciate it.!

Salesman was great -- got the vehicle exactly what I wanted

Service work for coolant change set up with appointment. Was checked in and service work completed quickly. Service advisor was prompt and professional as they have always been at Courtesy. .

Very friendly and understood my needs.

My experience has been great for 25 + years at Courtesy GMC/Buick. Just bought a new truck and continue to use Shawn Nunziante which always is great to deal with both during the sale and after a sale. Also, continue to appreciate the service I receive from my Service Advisor Vick who always ensures I am taking care of.

Kameron Stelly was my Service writer. He was great. Made me feel like he was getting the work done on his car. He definitely wanted me to have exceptional experience there. Also went to the parts department and Austin helped me get a rubber mat for the back of my wife’s enclave. He even had it installed for me.. my experience with Courtesy has been perfect, Brandon Angelle, Kameron Stelly, and Austin have all been AWESOME!!!

Great job

Vic Mollett is always great to work with.