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658 Reviews Found
Confirmed Service Customer
Service was performed in a timely manner
Sharon B.
SAINT MARTINVILLE
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Confirmed Service Customer
I arrived at the dealership at 9am for an oil change and tire rotation. Was informed that new policy is oil changes by appointment only. Pointed out that dealership had failed to inform regular customers of new policy and they agreed to change oil and rotate tires. Approx 12:00 service writer informed me they were "about to start" on service. At 1:50 was informed service completed. Checked vehicle when I got home. Fluids appear not to have been checked. Oil spills on engine cover and radiator cover-no attempt to clean up. Determined that tires had not been rotated, but were inflated 5 psi over recommended. Concluded that I was being "punished" for being a proactive consumer. Vehicle was purchased at this dealership 12 years ago, has had all regular service here. Prior 2 times vehicle was serviced here there were problems. Don't know what's going on, but I'm not going to be recommending them in the future.
Richard G.
CARENCRO
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Confirmed Service Customer
My experience was awesome! My wait time to have my carās oil changed, rotate tires and check liquids and filters was an hour!
Jan B.
ABBEVILLE
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Confirmed Sales Customer
Brandon did a great job working with me on my new Sierra. Rather painless experience
Thomas J.
LAFAYETTE
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Confirmed Sales Customer
Professional and personal based on the circumstances leading to the purchase
Cloice A.
BELCHER
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Confirmed Service Customer
Had an appointment and my car was serviced on time.
Robert M.
ABBEVILLE
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Confirmed Service Customer
Friendly and did not take too long to service.
Debra M.
BREAUX BRIDGE
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Confirmed Service Customer
Service was excellent! Brought for original oir change and tire rotation. There was a recall which they corrected saving me a trip later on,
Donald F.
ABBEVILLE
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Confirmed Service Customer
Service rep was very professional and personable. Waiting area was very comfortable. The only negative component- I had an 8:00 appointment for an oil change that took over two hours.
James L.
SCOTT
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Confirmed Service Customer
The service department gave me an appointment at a certain time with two specific jobs to be done. One required a specific technician. Instead of prioritising that work, the department had the other regular maintenance done and then put my vehicle in line for the specific technician. When I spoke to the service manager, I was even more displeased. He only spoke in rote memorised lines. When he started to repeat himself for the third time, I told him I thought I was speaking to the government. This was not a compliment. Then I was told that I needed two new tires. I approved that. Then I was told that the dealership only had one tire and I would need to come back the next day. As the day wore on, when the technician finally addressed the technical issue, I was told that it should be covered by the extended warranty but the warranty company was questioning it. I told the service manager that I had purchased my car at that Courtesy location and ALL service and maintenance had been performed there. In addition I had purchased the extended warranty there. Therefore, it was his responsibility to serve as my advocate with the warranty company. It was finally approved. After spending most of my day there, I went to pay my invoice and was told that I needed to pay for my tires then!!!!!!! When they were NOT installed on my car. The excuse was that other customers had stiffed the dealership. That is not my responsibility. Then I had to return the next day for my tires. I have been a customer for 5 years. People used to be happy there and customers were treated with "courtesy." No more. The other customers in the waiting area both days were very unhappy. Everyone was saying this isn't the way things used to be., My specific service rep is new. She is not the problem. She is doing what management is instructing her to do. The entire system and protocol needs to be re-evaluated. And the service manager is not helping.
Claudia M.
LAFAYETTE
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Confirmed Service Customer
It was a positive experience. They took care of everything and made the process easy. Turning in my rental at the dealership was great! My car is fixed and Iām pleased with the service department at the dealership.
Trudy A.
LAFAYETTE