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661 Reviews Found
Confirmed Sales Customer
I was in a tough spot. We were on vacation from the Atlanta area, passing through Lafayette when the engine blew in my 2014 Sierra. I limped my truck to Courtesy GMC less than 2 miles from where my engine acted up. I pulled into the service shop without calling ahead. A service representative named Drake came up to me, listened to my situation and said that he would immediately get my truck into diagnosis. About an hour later, I got a call from Drake saying that I had a sruck lifter and possibly a bad cam shift. It was going to take at least 12 days and would cost between $3,600-$7,500. I was stuck wondering how I was going to get my truck fixed, get back to Atlanta with my wife and dog and how I was going to get back to Lafayette to get my truck once it was repaired. In asked Drake if there was any good salesman that he trusted that would not try to take me for a ride in my tough situation. That salesman was Waldo. Waldo worked hard for a day and a half with me to get me set up with a great price and into a brand new truck. He worked with the managers to maximize my trade in value on my truck with a broken engine. I never thought that I would be buying a new truck while on vacation but it make the most sense in my situation.
Jeston F.
MARIETTA
Business Response
We appreciate your positive review about your recent experience with us! Until the next time we meet, take care!
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Confirmed Sales Customer
The salesman was attentive to our concerns and needs and tried to answer any and all questions we had.
Clarence L.
VILLE PLATTE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Courtesy Buick GMC and we hope to see you again.
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Confirmed Service Customer
Simple oil change and tire rotation. No drama.
Paul M.
LAFAYETTE
Business Response
Hi there, we are very happy to have provided you with such a positive experience!
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Business Response
We're glad everything was completed quickly and to your satisfaction!
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Confirmed Sales Customer
Everyone was great and the process was so smooth.
James B.
LAFAYETTE
Business Response
Thank you for choosing Courtesy Buick GMC as your first choice for all your automotive needs! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
Brad was real helpful and worked hard to get the job done
Willie S.
CHURCH POINT
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Very happy with Courtesy Service Department. I was able to get my vehicle in for service (Oil Change and Tire Rotation) withinn the timeline I requested. The Service Advisor was extremely friendly, helpful and knowledgeable. The coffee was good also.
Gary B.
KAPLAN
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Repairs done in a timely manner, service dept. did good job .
Bradford D.
LAFAYETTE
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
I took my truck to the shop with noises that I wasnāt able to diagnose. They figured it out and fixed it.Great service and on time,as it should be. Thanks, Courtesy
Grant T.
LAFAYETTE
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care!
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Confirmed Service Customer
Service wasnāt correct for what they stated the problem was. Now Iām going to have to call GM Consumer affairs to state a claim on the same thing Iāve been going thru for the last 8-9months with a 70000.00 vehicle.
Learon H.
OPELOUSAS
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
good experience except did not put air is left rear tire. All others were at 35psi, but left rear was 28psi.
Richard P.
GUEYDAN
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
As always, Courtesy GMC is a dealership that goes above and beyond when it comes to service. From the knowledgeable Service Advisors to the talented technicians to even the checkout folks, this group is by far a pleasure to deal with. If you don't use Courtesy GMC, then you are missing out!
James B.
LAFAYETTE
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We hope to be of service to you again in the future. Best wishes, Courtesy Buick GMC
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Business Response
Hello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
I brought my truck in for service in October, 2023 with a āService stabilitrac and service trailer brake system ā. My truck was in the shop for about three weeks before I had any response from the service department. When I contacted the service department, I was told my truck was driveable and the parts were on order for the repair. I would contact the service department weekly for any updates on the parts needed for the repair and the parts would be still on back order and the service department was waiting on an update for the parts. After six months of waiting, I was asked to come settle up my bill for the repair that was completed on the passenger front seat. I was also told that the parts needed for the stabilitrac and trailer brake system were no longer available and was not offered any further assistance as how or where I could get at least the trailer brakes repaired so I could safely tow my rv. My experience with the service department was not a good experience.
Rowlana D.
YOUNGSVILLE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response!
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Confirmed Service Customer
Fast service and Drake was very professional and kept me updated on all progress
Henry B.
KAPLAN
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hello, we're glad to hear you enjoyed your visit. Hi, thanks for taking the time to leave a review.