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663 Reviews Found
Confirmed Sales Customer
The initial encounter with our salesman was very pleasant. The was no pressure and Bradley was quick to answer all questions.
Daniel L.
LAFAYETTE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Hi there! We're so happy we were able to help you out! Thank you, and have a fantastic day!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
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Confirmed Service Customer
Bought my truck at courtesy Broussard. I was told if I got my oil changed there that I would get free tire rotation every time I got an oil change. After a while I started suspecting that my tires werenāt being rotated. I brought it to Brandis attention in the service department and she told this nice little story of how they were gonna fix the problem after she tried blaming me saying that the tread on my tires wasnāt good so they couldnāt rotate them. I had some brand new 33ā mud tires. She was speechless after finding that out. After that I started marking my tires and sure enough they werenāt being rotated. This time I tried courtesy in Lafayette off of Johnston thinking a different group of people something might get done right. No surprise it was the same. No tire rotation was done but they print it up on the invoice like it was done. So I come to realize itās not an employee problem. Itās a courtesy problem. They tell you things to entice you to do business with them but they are nothing but a lie. You canāt trust their word. Letās just say Iām done with courtesy. Service Chevrolet has my business now. If you donāt wanna rotate my tires itās no problem but donāt write it up on an invoice and try to fill me into thinking it was done. They should stop promoting that if they canāt fulfill the problem.
Samantha S.
DUSON
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
Thank you for choosing Courtesy Buick GMC as your first choice for all your automotive needs! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Prompt professional friendly service. I was skeptical because this is my first GMC and my first time using a GMC Dealership. I researched and hoped they would be the best fit for me. I am VERY pleased.
Stacy P.
JARREAU
Business Response
Hi, thanks for your praise and kind comments about our team. Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
Punctual. Brandon was very friendly and honest
Virasith R.
LAFAYETTE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Had recall for park assist done. It was functioning before. After servicing Park assist blocked is on. Called to report this Told rear bump needed repair due to dent. Had that repaired. Park assist still blocked. Brought truck back to service. Now told front right middle sensor bad and quoted $650.00 to change paint pull bumper ect to repair. I expected recall for park assist was to correct the system. Now I have a $650.00 repair? I refused repair. I have Easy care coverage, truck only has 18,000 miles and is only 2 years old. HELP
Daniel B.
LAFAYETTE
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
I am never disappointed in the attention and customer service I recieve at my GMC dealership. Friendly, concerned people and comfrotable surroundings and frequent status updates. It's always a pleasure doing business there.
Edward G.
RAYNE
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing us and we hope to see you again soon! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Very polite and receptive to understanding my issue.
Shallin R.
LAFAYETTE
Business Response
Hi, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
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Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you again for the great review!
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Confirmed Service Customer
Short wait and friendly service. I trust the service department to keep my truck running as if was going to last as long as I choose to keep it. Thanks, Courtesy GMC
Patsy H.
YOUNGSVILLE
Business Response
Our entire team works hard to maintain your vehicle in good condition so you can have a safe drive. We sincerely care for you and your safety. Thank you for choosing us! Have a nice day!
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Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
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Confirmed Service Customer
It was overall great. Had the incabin air filter changed out, and later couldn't get the glove box door open. Brought it back and was attended to right away and got it fixed and on our way.
Giles G.
LAFAYETTE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Easy, fast, friendly, and honored the warranty. Who could ask for anything more? The BEST dealership I have ever used in my 69 years.
John C.
LAFAYETTE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience and we are glad you found this to be the case during your visit. If you're ever in need of more help, please let us know!
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Business Response
Hello, we set high expectations for ourselves so itās gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Service Customer
very clean waiting area and very nice
Julie T.
SAINT MARTINVILLE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!