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663 Reviews Found
Confirmed Sales Customer
What set them apart was everyone I worked with was willing to educate me on the entire process rather than making a quick dollar. I left more confident with my purchase than I did going in.
Colin A.
MAURICE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Buick GMC. We look forward to your next visit! Take care!
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Confirmed Service Customer
Appointment was honored and service performed efficiently and on time. Thank you
Michael M.
YOUNGSVILLE
Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
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Confirmed Sales Customer
I had a very pleasant experience with Courtesy Buick GMC. Isaiah Miller went above and beyond to assist me finding the perfect vehicle. He took the time to understand exactly what I was looking for and explained all of the options available. The entire staff was great and everyone had smiles the whole time.
Britni A.
LAFAYETTE
Business Response
We're always willing to go above and beyond to help you! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
I went to get the rear end replaced and the A/C wasnāt working on one side of my car. I also asked for all weather mats to be put in the trunk. I was told my car was fixed and the A/C was working and as I checked it, my air was still blowing hot air out. It had obviously never been fixed. A mechanic even said that. The weather mats werenāt picked up either after saying it numerous times. After 2 months of waiting for my car to be fixed and 12 days later in a rental, my car was repaired. I was told I had to purchase the rental and my car was not working properly when I purchased it. I refused to. Iām a single mother of 5 and can not afford a rental and Iām paying a large note on a car thatās not working properly or I wasnāt driving for 12 days. I wouldnāt recommend Courtesy.
Jamie D.
LAFAYETTE
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Confirmed Service Customer
Brandon had great communication w me regarding my wifeās new rims and tires. It was much appreciated
Brooke M.
LAFAYETTE
Business Response
Hi, we are so happy to read such a great review about Courtesy Buick GMC! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I went in for an oil change not knowing I had to make an appt first. They were wonderful enough to squeeze me in right away. I have always had wonderful service and a great experience.
Yvonne P.
YOUNGSVILLE
Business Response
Hello, we set high expectations for ourselves so itās gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Service Customer
As is my custom I set an appointment with Vic to have the 50,000 Mile Service performed on my 2020 Encore. Courtesy was kind enough to supply a loner to me during the Maintenance Service. Having been in a Buick Service Dept. for near 30 years at all levels of service jobs, I knew the time and expense elements to expect. Some part items had to be ordered resulting in a return visit for completion of the requested services. I knew to expect this, and it did not cause me any distress. All in all everything was done and without any distress on my part. The bill was less than I expected and that was a welcome surprise. My thanks to Vic and the Technician and Parts Department for making my service visit a pleasant event. Due to their work and attitude, I can comfortably foresee driving this Buick Encore for another 50,000 miles. That is of course as long as I don't develop a desire to buy another Buick before I reach the 100,000 mile point in this one. My thanks to all at Courtesy Buick/GMC, Charles LaPorte
Charles L.
LAFAYETTE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Courtesy Buick GMC and we hope to see you again.
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Business Response
Hello, we set high expectations for ourselves so itās gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Service Customer
My truck has been in the shop 3 times for faulty radio and information system. It works for less than one day and stops working again. Radio 3 times and information system once. I donāt fault the dealership, I think itās a known problem for GMC and they wonāt come up with a fix! Very disappointing!
Johnny T.
LAFAYETTE
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Confirmed Service Customer
Great Customer service. Problem was diagnosed and taken care of within 24 hrs.
Jonathon W.
Youngsville
Business Response
Wow! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response! Have a nice day!
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Confirmed Sales Customer
Great to work with! Made it a smooth process for those short on time.
Elizabeth C.
NEW IBERIA
Business Response
It is great to hear everything was done quickly and you had a great experience! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Service Customer
Service advisor was great, car completed in less than 2 hours.
Brian D.
LAFAYETTE
Business Response
Wow, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Wow, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes!
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Business Response
Hello, we set high expectations for ourselves so itās gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Service Customer
Everything was super. The dealership is very clean and everyone working there were dressed professionally, and their conduct was also very professional. Young Vic checked my truck in and watched over the work with a keen eye and he saw to it that the truck was washed & clean when the work was done. I have never had such service anywhere else.
Courtney W.
LAFAYETTE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
Service advisor Brandon Angelle took great care of me as always
Raymondjr H.
YOUNGSVILLE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Courtesy Buick GMC and we hope to see you again.
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Confirmed Service Customer
1st time servicing my Canyon and 1st time at Courtesy. Everything went very smoothly. No issues and great communication.
Barry H.
DUSON
Business Response
We appreciate your positive review about your recent experience with us! Thank you again for the great review!
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Business Response
We're glad to hear you found our staff courteous and professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
The people at Courtesy GMC are so professional and helpful. This is the best truck buying experience Iāve had. Thanks for all your help.
Brandon F.
LAFAYETTE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience and we are glad you found this to be the case during your visit. If you're ever in need of more help, please let us know!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Until the next time we meet, take care!