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676 Reviews Found
Confirmed Service Customer
VERRY PLEASE WITH THE SERVICE AND THE STAFF
Annette R.
CARENCRO
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Confirmed Service Customer
Vic Mulliet ,my service adviser is knowledgeable about my low mileage but 12 year old Denali HD. Itās nice to have somebody listen to me and understand what my concerns and needs are.
Grant T.
Lafayette
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Confirmed Service Customer
The dealership was fine it's when I bring my truck in to get it serviced I noticed that They have more than one person in my truck my backseat what's up when I bring it in when I picked it up it was down and my stuff was moved around so somebody could sit in the backseat not sure why someone would need to sit in my backseat when I'm getting my oil changed also I had my sunvisor in the passenger seat which was now in the backseat and I had a box of trash bags that were in the back seat and now they were sitting in my passenger seat it just seems like they were in my truck a little bit too much all I had was a Noyle change and some rotated tires don't understand why so many people were in my truck
Jessie F.
LAFAYETTE
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Confirmed Service Customer
My truck came back with extra cracks in the windshield. I wasn't happy. It's fine though, I'm over it. Moving on.
Alexson B.
ST MARTINVLLE
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Confirmed Service Customer
Service was fast, service representative was good and he called to let me know my car was completed, cashier was nice. This was my first time going there without Mr. Ray. Mr. Ray have been my go to person for over 8 years. Iāll be back soon.
Francella W.
LAFAYETTE
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Confirmed Service Customer
The service supervisor, Edwin, was courteous & respectful. He contacted me in a timely manner to discuss my car service needs. He answered the questions I asked about the service. He was knowledgeable & informative. He was honest & upfront with me about the pricing & additional services that would be needed soon. He was easy to talk to & made sure the information was understandable. I have no hesitation to continue my service relationship with him & the Courtesy team.
Michelle E.
LAFAYETTE
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Confirmed Service Customer
Friendly, organized, great job servicing vehicle
Carolyn G.
WOODWORTH
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Confirmed Service Customer
My service advisor was Mr. Ray for as long as he was with Courtesy. When I would call to get service on my truck he would also let me know what additional services were needed. When I called this time to schedule my oil change I asked for a new advisor and was told I didn't need a service advisor for an oil change. When I arrived at the service department the day of my appointment the lady checked in my truck and said "oh you haven't had this service or that service, would you like to do that now? I asked how long it would take and she said 4-5 hrs. I told her no, I didn't have time on that day. Had I been able to talk to a service advisor I would have asked about additional services and planned my day accordingly. I said Mr. Ray would always let me know in advance what needed to be done and would arrange courtesy transportation for me. When I told the lady that she abruptly said "we don't do that anymore" (arrange for courtesy transportation). I said you no longer have courtesy transportation. She just said NO. The service department is what has always kept me coming back to Courtesy GMC. I've bought 7 GMC vehicles since 1995 and Courtesy has serviced all of them 100% of the time.
Donna T.
YOUNGSVILLE
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Confirmed Service Customer
Mrs. Nancy listened to all of my concerns and gathered information for me. She was nice personable and kind.
Reginald L.
LAFAYETTE