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666 Reviews Found
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Confirmed Service Customer
Friendly, organized, great job servicing vehicle
Carolyn G.
WOODWORTH
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Confirmed Service Customer
My service advisor was Mr. Ray for as long as he was with Courtesy. When I would call to get service on my truck he would also let me know what additional services were needed. When I called this time to schedule my oil change I asked for a new advisor and was told I didn't need a service advisor for an oil change. When I arrived at the service department the day of my appointment the lady checked in my truck and said "oh you haven't had this service or that service, would you like to do that now? I asked how long it would take and she said 4-5 hrs. I told her no, I didn't have time on that day. Had I been able to talk to a service advisor I would have asked about additional services and planned my day accordingly. I said Mr. Ray would always let me know in advance what needed to be done and would arrange courtesy transportation for me. When I told the lady that she abruptly said "we don't do that anymore" (arrange for courtesy transportation). I said you no longer have courtesy transportation. She just said NO. The service department is what has always kept me coming back to Courtesy GMC. I've bought 7 GMC vehicles since 1995 and Courtesy has serviced all of them 100% of the time.
Donna T.
YOUNGSVILLE
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Confirmed Service Customer
Mrs. Nancy listened to all of my concerns and gathered information for me. She was nice personable and kind.
Reginald L.
LAFAYETTE
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Confirmed Sales Customer
Fast, no nonsense, friendly and could answer all my questions!
John C.
BATON ROUGE
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Confirmed Sales Customer
Every employee was kind and helpful! I love my new GMC Terrain!
Crystal D.
LINCOLN
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Confirmed Service Customer
I bought my 2022 Enclave 12 months ago and the park assist chip was just received and installed. Kerri in the Service Department was very friendly and courteous.
Michael B.
NEW IBERIA
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Confirmed Service Customer
I went to the dealership for a morning appointment for an oil change and tire rotation. It was suggested that I get the recommended 30,000 mile service work done on my 2017 Buick Enclave. I agreed for the dealership to do the work, but the work took much longer than I expected. What I thought would take a few hours ended up taking 2 days. I needed my vehicle for a meeting the night of the service and was upset when I was told that my vehicle would not be ready that day. The dealership did make it right by giving me a loaner vehicle for the night so I could make my meeting. I was pleased that they did this but wished that that the communication with me was better. I had to call several times to find out the status of my vehicle. If I had known how long it would take to get the recommended service work done, I would not have had the work done that day, only the oil change and tire rotation, which usually takes an hour or so.
Jack T.
LAFAYETTE
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Confirmed Service Customer
The dealership was busy. It took a bit of time to get the ok from the warranty. Everyone was professional and couteous.
Brent G.
RAYNE
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Confirmed Service Customer
Had an appointment at 8:30am to change battery only they did not acknowledge the price of the charging out of the battery till 10:00am and the enclave wasn't ready till 11:15am.
James L.
DUSON